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Queen's University

Help and Support

Dial-Up Service to be Discontinued


Effective June 18, 2013, ITServices will be discontinuing dial-up service. Over the years, the use of dial-up service has been declining and there are an increasing number of alternate service providers available in the local area. This change will enable ITServices to realign resources toward more value added service offerings.


ITServices recently completed an internal strategic planning process. The decision to discontinue dial-up service aligns with one of the core strategies in regards to technology included in the ITServices' Strategic Plan 2013-17 (released in March of 2013):


As technological change continues apace, the department must respond with new initiatives, policies, approaches, applications and services ... ITServices must take the initiative to encourage users to give up old, inefficient/support-draining technologies, finding a balance between the useful and cost-efficient lifecycle of services vis à vis the demands and preferences of campus users.

The Strategic Plan identifies that ITServices would benefit from focusing on the specialized services we provide to the Queen's Community—delivering added value for our clients.


Users of dial-up service over the past year will be contacted directly to advise them that this service is being discontinued. While dial-up will no longer be available through Queen's, contact information for alternate service providers is available on the ITServices website. Those interested in replacing their Queen's dial-up service are advised to contact alternate service providers directly for details regarding their service offerings.

Kingston, Ontario, Canada K7L 3N6 613.533.2000