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Queen's University

Help and Support


New Service Launch: Microsoft Lync


ITServices is pleased to announce the launch of Microsoft Lync as a major enhancement to the collaboration tools available to Queen's students, faculty and staff. 


Beginning September 17, 2013, Lync will be available to members of the Queen's community, with different versions offered depending upon the email and calendaring service being used.


  • For Microsoft Office 365 users, Lync will be available in Outlook Web App.
  • For Queen's faculty, staff and graduate students who are currently using the Exchange email and calendar service, a Lync client is required in order to use the service. If you are using Office 2013 for Windows, the Lync client is already included in that suite. Otherwise, a standalone Lync client is available for download from the Software Centre in MyQueensU. Versions are available for both Windows (compatible with Office 2013 and Office 2010) and Macintosh (compatible with Office 2011).

What is Lync?


Lync is a unified communications and collaboration tool that is part of the Microsoft Office suite. It adds many new and exciting features such as instant messaging, voice and video calling, and rich online meetings with screen-sharing and virtual whiteboards. Lync is fully integrated with Queen's email and calendar services, and offers real-time presence information for members of the Queen's community.


Lync has many potential applications in a higher education setting. It can be used to facilitate collaboration among students and their study groups, and it can provide them with an alternate form of communication with professors and academic advisors. Lync can also be used by clubs for event planning and promotions. The possibilities are endless!


In fact, Lync has already been in use for the past few months by members of the Queen's community; including ITServices, Queen's School of Business and the Department of Mining.


To learn more about what Lync can do, check out some of Lync's top features in this overview on the Microsoft website.


Using Lync


Information about how to use Lync is available on the Lync service pages of the ITServices website. Here you will find help documentation and tutorials, with topics that include how to install and configure Lync, and how to manage presence settings.


In October, faculty, staff and graduate students will begin receiving weekly Lync Quick Tips via email that will provide helpful information on how to get the most out of Lync. These tips will also be published on the Lync Quick Tips page of the ITServices website.


What’s next?


Lync is just one of several new service offerings planned for Queen's communication and productivity tools in the near future. More details about these new services will be provided in the coming weeks.

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