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Queen's University

Winter 2012 Newsletter

From the Office of the CIO

The First 90 Days


Bo Wandschneider has been on the job for 90 days now. Our new Chief Information Officer and Associate Vice-Principal (Information Technology Services) gives us some insight into his early days at Queen's, and the things that are capturing his attention right now.

>> Get to know our CIO ...


Security Corner

Disaster Recovery Planning


The idiom, "An ounce of prevention is worth a pound of cure" might easily translate into "time spent on prevention is worth more than time spent on recovery" for many IT-disabling disaster scenarios, especially if you are not prepared with your own IT disaster recovery plan!

>> Learn more about creating a disaster recovery plan ...  

Web Accessibility

What You See Isn't What I Hear


Image of a man with hands crossed to cover his eyesThis article takes an educational look at web page accessibility design. "What You See Isn't What I Hear" highlights some of the common mistakes with web page images. These mistakes significantly reduce or eliminate the ability of many people to view, or in some cases understand, many web pages available on the Internet today. [Photo Credit: StillSearc]

>> Read about web accessibility and images ...


In the Spotlight

New Email and Calendaring Tool for Staff & Faculty


Faculty and staff have been asking for an integrated mail, calendaring and task management service to manage their day-to-day activities. Microsoft Exchange has been selected as the application that will provide this functionality.

>> Learn more about the new email and calendaring tool ...  


Tech Tip

How to Access the Queen's Address Book in Outlook 2010


The Queen’s Address Book (LDAP Directory) contains listings for all faculty, staff, and students (depending upon personal privacy settings). You can configure Outlook to search the Queen's Address Book whenever you want to send an email to individuals at Queen’s.

>> Learn how to have Outlook search the Queen's Address Book...  


From the Archives

Graffiti and Soapbox – Queen’s Own Social Network!


Image of a grey brick wall with the word graffiti in red

Take a walk down memory lane as From the Archives takes a look back at Graffiti and Soapbox - Queen's social networks of the past.

>> Talk a walk down memory lane...



Updated Service Catalogue Now Available


Ring for Service Bell

ITServices has been working hard to improve our online list of services. Our updated service catalogue has been designed to make it easier for you to find the services you need. [Photo Credit: agobum666]

>> Learn how we've made your life a little easier ...  


In the Works


Want to know what we're working on behind the scenes? Get to know the "In the Works" area of our website to say in the loop.

>> Find out what we're up to when you're not looking...


Slippage: What Did You Say?!

square image box with the following words written on it: Gatherments, Fired, Compliable, Appliction, and Subscribulations, ending with the image of a question mark and an exclamation sign.


Check out the newest words we've coined, and tell us yours! Also, match the words to the definitions for last issue's slips.

>>  Check out our slips of the tongue...





Time Saving Tips and Tricks


image of a clock face with the   words time savers  written on the face

We've pulled together a few more time saving tips and tricks that we hope you will find useful. From WebPublish tips to nifty Firefox browser ad-ons to finding out where to get your computer repaired right on campus!

>> Read about these tips and tricks...



Do You Enjoy the ITServices Newsletter?

ITServices has been producing these thrice yearly newsletters for a few years now. We're not sure if they're "hitting the mark" in getting information to those who need or want it in the most effective way. We're about to conduct a review, and welcome your comments. Please let us know what you think of the newsletter, if you have ideas for future articles, or if you have ideas for other ways that we can better meet the needs of the Queen's community. Email




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