ITS

Information Technology Services
Information Technology Services

Configuring a BlackBerry for Office 365

Recently ITS decommissioned BES email service for on-premise accounts and will be decommissioning BES for Office 365 email as of July 1st 2016.   Devices already provisioned on the BES service will continue to work and will be supported until July 1st 2016, however no new devices will currently be added.   

If you would like to continue using a Blackberry device to access both email and calendar information, you will need to upgrade to a model that runs  the Blackberry 10 Operating System.   Your existing model can be configured to access email only using the Blackberry BIS service, but ITS recommends that you upgrade your phone to either a newer Blackberry device or to another brand of device that supports ActiveSync.  You can approach your current provider for phone options, or you can contact the Campus Computer Store to inquire about upgrading your existing plan, which will include a new phone.

 

 


 

Add an ActiveSync Enabled Account on Your BlackBerry 10 Smartphone

Adding an ActiveSync enabled email account to your BlackBerry 10 smartphone is simple and straightforward:

  1. While viewing the Home screen, swipe down from the top of the screen
  2. Select Settings > Accounts
    • If this is your first account, select the Advanced icon advanced icon that appears along the bottom toolbar.
    • If you have other accounts already, select Add Account, followed by selecting Advanced
  3. Select Microsoft Exchange ActiveSync from the Advanced Setup options (for all ActiveSync based accounts, regardless of mail platform)
  4. Enter the required information, which includes:
    Note:  Your email address is the email address that is "published" in the Queen's Online Directory. For instructions on changing your published address see the Publishing Options tutorial.
    • Username - your netid@queensu.ca
    • Email Address - your netid@queensu.ca
    • Password - your NetID password
    • Server Address - outlook.office365.com
    • Port (443 by default) - leave at 443

    Note: optional fields include Description, Domain, toggles for SSL, VPN, and Push, as well as the Sync Timeframe.

  5. Tap Next to finish configuring the account, and then tap Done.

That's it! You should now have a BlackBerry 10 smartphone configured with email via Microsoft Exchange ActiveSync.

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BES Configuration Option For Office 365 (Pre BlackBerry 10 models only) - Expiring on July 1st 2016

Please complete the following once your email service is upgraded from on-premise Exchange to Office 365

*Note* - If you are setting up a new BlackBerry (Pre-BlackBerry 10 models only) please go directly to Step 3 - Contacting the ITSC.

  1. Back up your BlackBerry Device - If you have personal data stored on your BlackBerry (photos, saved documents, etc.) please  back up your device before proceeding. For assistance with this, please contact your cellular carrier.
  2. Wipe your existing email service from your BlackBerry
    • Access the BlackBerry menu by pressing the BlackBerry key (left of trackball or pad).
    • Select Options; Security Options; Security Wipe.
    • With Emails, Contacts, etc., checked scroll to the bottom of the screen and in the field provided type blackberry
    • Then select Wipe by pressing the trackball(or pad). The BlackBerry will wipe the email content and restart. This will take one or more minutes to complete. Once that is done you can activate it on the Office 365 service.
  3. Contact the ITSC by calling 613-533-6666 or completing the Online Help Form in order to receive a new BES activation code.

Configure your BlackBerry for Office 365 after receiving your activation code

Warning: The following screen captures may not accurately reflect your device due to variations in modifications made to the operating system by your service provider (for example: Telus, Bell, Rogers). If you need assistance finding Enterprise Activation settings on your device, please consult your provider.

  1. Select Options

BlackBerry Options

  1. Then select Device:

screenshot illustrating above step

  1. Then select Advanced System Settings:

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  1. Then Enterprise Activation: If you do not see Enterprise Activation, you will need to download the Enterprise App from BlackBerry App World.

screenshot illustrating above step

  1. Select Activate:

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  1. Put in your full NetID@queensu.ca email address and the activation password you were sent upon confirmation of account creation. Click Activate.

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  1. You will now see Activating:

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  1. Once complete, you will see the following message:

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  1. And then be asked to restart.

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  1. Once completed and restarted, you will see the following:

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  1. Your mail is now in the Messages folder, which will contain most communications on the BlackBerry. There is also an icon that looks identical but is named Desktop. That will contain only your email.

BIS Configuration Option for Office 365 

Before migration, anyone using a BlackBerry devices accessed Queen's email using the BlackBerry Internet Service (BIS). Please follow these instructions to reconfigure your BlackBerry for BIS service.

  1. Using your BlackBerry's web browser, go to

    screenshot illustrating above step

  2. If your provider supports it, the following screen will appear.
    • Click on Launch Email Setup

    screenshot illustrating above step

  3. If no accounts are currently configured, the New Account screen will appear. See further down (step 8) if you have existing accounts.
    • Enter your email address as netid@queensu.ca, substituting "netid" with your personal NetID.
    • Enter an incorrect password
    • Click Next.
    • This will force the setup into Manual Mode, allowing you to select the correct username and server.

    screenshot illustrating above step

  4. The BlackBerry will now attempt to auto-complete the setup and will fail.
    • This will allow you to click on provide additional settings.

    screenshot illustrating above step

  5. Select IMAP/POP for the account type
    • Click Next

    screenshot illustrating above step

  6. Now enter the correct password
    • In the Email server field, enter outlook.office365.com
    • Enter your username as your full email address of netid@queensu.ca, substituting "netid" with your personal NetID.
    • Click Next

    screen shot illustrating above step

  7. The Success! screen will now appear
    • Click Finish
    • Or you can Add Another Account if you wish to add a Gmail or other Internet Email Account.

    screenshot illustrating above step

  8. When Finished your account will be listed.
    • If you have an existing account when clicking on Launch Email Setup from above, we suggest deleting the account and following all the steps above.
    • Accessing the Advanced Settings fails to allow the full email address as your username on many devices. Following all the steps for BIS activation from above will avoid this problem.

    screenshot illustrating above step

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