ITS

Information Technology Services
Information Technology Services

Organizational Overview

IT Services is adapting its organisational structure to be more client-centric and service-optimized. The transition to a service-optimized structure will be accomplished by organizing into four key inter-related areas of operation.

Strategy and Architecture
Strategy and Architecture is responsible for aligning IT Services’ direction and functional operations to Queen’s objectives and strategy, and maximising the return on Queen’s investments in IT solutions against institutional expectations for value.
Operational Oversight
Operational Oversight is responsible for overseeing and communicating the quality and value of the catalogue of IT services, ensuring strong vendor relations and financial, human capital and IT asset management.
Solution Development
Solution Development is responsible for the design, build, test and transition of new services and solutions into production including program/project management and solution, data and technology engineering.
Service Operations
Service Operations is responsible for ongoing management, maintenance and support of services, solutions and technology assets, and transitioning new ones into production.

IT Services is currently hiring! 

We provide the foundation for information technology at Queen’s - encompassing everything from networks and connectivity, to solution development and support, to application development and hosting. The department actively supports the teaching, learning, and research missions of the university as it embraces the digital age.

Check out our organizational chart for more information about what positions are available.

IT Services Organizational Chart (PDF, 638 KB)