ITS

Information Technology Services
Information Technology Services

Organization Overview and Key Contacts

Organizational Chart - Full  (PDF, 89 Kb)

Organizational Chart - Top Level (PDF, 419 Kb)


Office of the CIO/AVP

The Chief Information Officer and Associate Vice-Principal (Information Technology Services) reports to the Vice-Principal Finance and Administration. 

The Office of the Chief Information Officer and Associate Vice-Principal for Information Technology Services provides leadership for the continuous development of a secure, flexible and dependable IT environment that is built on a foundation of transparency, collaboration, client focus and respect. 

CIO & Associate Vice-Principal (ITS): Jennifer Doyle
Email: jennifer.doyle@queensu.ca
Phone: 613.533.2044

Audio Visual Services

Audio Visual Services provides support, training, maintenance and equipment for all electronic classrooms on campus, as well as an inventory of portable equipment for use in other areas on campus. Additionally, they can provide a variety of media production services including, but not limited, to: video production for tape, CD, DVD or web-based applications; video conferencing facilities; interviewing facilities for national news services; access to a large number of film and video titles from a variety of internal and external sources; and a wide variety of multimedia production services for the creation of interactive CD-ROMs or web-based applications.

Manager: Steve Alexander
Email: steve.alexander@queensu.ca
Phone: 613.533.6000 ext 78072

Enterprise Solutions

Enterprise Solutions supports the PeopleSoft administration systems at Queen's. In addition they support teaching and learning by providing end user support for numerous web services and offering training on enterprise service offerings. Enterprise Solutions also provides custom application development and is available to provide consulting services.

Associate Director: Nancy Owen
Email: nancy.owen@queensu.ca
Phone: 613.533.2017

Infrastructure Services

Infrastructure Services oversees central IT infrastructure, including data centres, networks and telecommunications.

Associate Director: Gail Ferland
Email: ferlandg@queensu.ca
Phone: 613.533.3038

Support Services

The IT Support Centre provides technical support for widely used systems and software such as email, web browsers, antivirus software, etc. 

Associate Director: Mary Kemp
Email: mary.kemp@queensu.ca
Phone: 613.533.2059

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Last updated November 2017