Information Technology Services
Information Technology Services


Strengthening relationships by assessing IT needs

A new partnership between the Faculty of Arts and Science and Information Technology Services (ITS) is improving infrastructure and services for several of their departments.

When Steve Tanner, Director of Finance and Administration for the Faculty of Arts and Science made the move from the Faculty of Engineering and Applied Science, he noticed the absence of a dedicated Information Technology (IT) team. Discrepancies in infrastructure and available services existed between the Arts and Science departments, with many groups struggling to manage IT requirements on their own. Having previously experienced a faculty with an IT team, he knew there was opportunity for improvement in his new role. This realization prompted him to reach out to Information Technology Services (ITS) for help with addressing the problem by conducting a review of the faculty's IT infrastructure and services. 

“I’m a believer of sticking to what you know. As a faculty, our expertise is teaching and research; it’s not managing IT infrastructure,” says Mr. Tanner. “The way I see it is that ITS is here to support our operations, so we might as well take advantage of what they offer and concentrate on what we do best.”

One of the main issues discovered as a result of meetings between ITS and the Arts and Science departments was a lack of awareness about the services available to the campus community.

“Almost every department we spoke with had no idea that Windows File Service was offered at no charge,” says Brian McDonald, Associate Director, ITS Support Services.

Known by many as Active Directory (or AD), Windows File Service has been expanded to provide 25 GB of file space at no charge to faculty and staff. It is primarily used to provide departments with a safe and secure area to store business-sensitive documents that are either shared by members of their department or it can also be used to store information that will only be accessible to a single individual. To learn more about this service, visit the Windows File Service page on the ITS website.

Users can also access the Windows File Service securely from off campus using the Cisco AnyConnect VPN Client.

With about six more departments left to review, ITS is looking forward to learning more about how it can better serve the Queen’s campus.

“What we’re learning from speaking with the departments within Arts and Science is not exclusive to these departments. What they lack in awareness is likely an issue for other staff and faculties in the Queen’s community, which helps us tailor our promotional and educational materials for staff and faculty orientations and networking events,” says Mr. McDonald.

IT Infrastructure Review

Faculties and departments interested in an IT infrastructure review should contact Brian McDonald to set up a needs assessment.

Want to know more about the many services offered by ITS? Visit the ITS website.