ITS

Information Technology Services
Information Technology Services

Restricted Resources


Please note: Resource requests will take you directly to iTrack or a web form to create an issue. Please review the following information prior to submitting a resource request.

For resource requests made directly to iTrack

Log in and choose New Issue to create your request(s) or follow the progress of other open requests you have.

If you have access to multiple projects in iTrack and depending on your default settings you may need to switch projects to complete your request or view existing requests.

To change your iTrack project (New):

  • The project name is located in the upper right of the iTrack interface, see: "You are in the X workspace", where X is a link to your default project.
  • Click on the project name link and from the drop-down list select Service Provisioning.

To submit a new iTrack resource request:

  • From the navigation menu bar in the Service Provisioning project, click on New Issue to show all service request options available to you.

For resource requests made using a web form

After you submit the form, you will receive an email confirmation with the issue number. Replying to the email at any time will allow you to ask questions of the team working on the request.


Office 365

  1. Office 365 Calendar Resources

    • Create, change (or delete) a resource such as a room or equipment, in the calendar system. It can also be used to transfer ownership of a resource to another person.

  2. Office 365 Distribution List Creation

    • Add a Distribution List to the GAL that can be found within Microsoft Outlook and the Outlook on the Web.

  3. Office 365 Shared Mailbox (i.e. mydepartment@queensu.ca)

    • Create, change (or delete) a shared mailbox that can be accessed by multiple people in the department. This provides access to email and calendaring only.

  4. Office 365 Groups

    • Request an Office 365 Group for faculty and/or staff.

    • For details on Group ownership and membership, please review the Office 365 Groups service page

NetID and Accounts

  1. Request a NetID password change

    • Use this form to request a password change/reset for a faculty of staff member.

  2. New Volunteer/Unpaid Worker Account Creation

    • Create a guest/consultant/visitor account for an appointment that is NOT paid by the University. DO NOT USE THIS FORM FOR EMPLOYED STAFF OR FACULTY.

  3. NetID Activation for Volunteer/Unpaid Worker Only

    • New paid hires now use the NetID Profile Manager to activate their own NetIDs and enable email service. Please direct your new staff to the link.

  4. Departmental NetID Account Creation

    • Please do not use this form for new staff or faculty.This is for a project/lab/position type of generic naming that is not attached to a particular individual. If your request is for a shared email address only, please refer to Office 365 Shared Mailboxes link.

  5. Disable NetID Requests (Employment Termination)

    • Please contact the ITSC at x36666 to make this request.

Password Resets

  1. Password Reset Requests

    • Request password resets for NetIDs, Voice Mail, GE Picture Perfect and TSM.

Departmental File Share Storage Quotas

  • Notifications are sent to ITAdmin Reps when their departmental drive on the Windows File Service has reached a high percentage (normally around 90%) of its storage limit  (quota). If you have received one of these notifications, you can either remove unneeded files from the shared file storage or have users remove files from their home drive, or you can request additional space in iTrack:

    1. Request an increase in shared drive storage quota

onQ

  1. Request an onQ Guest Account (NetID) for a non-Queen's employee

    • Please complete an onQ NetID account request ticket to request a GUEST account for an onQ course

Siteimprove

  1. Make a Siteimprove Change Request

    • To make a Siteimprove change request (add/remove account, update user/site information, add/remove website), select Siteimprove Account from the Add a Service section of iTrack.

Request a Departmental Streaming Account

  1. Request a Departmental Streaming Account

  • Request a streaming account for your department, select Departmental Streaming from the Add a Service section of iTrack. Do not use this form to request a personal account. A personal account is created the first time an individual logs into stream.queensu.ca

Telecom and Network

  1. Add a Telecom or Network Service

    • Request the installation of a new telephone, headset, fax line, long distance authorization code, calling card, guest voice mailbox or activation of a network (Ethernet) jack.
    • Telecom installations are completed within 5 business days.
    • Network activations are completed within 3 business days. There is a $110 installation charge.
  2. Move a Telecom or Network Service

    • Request the move of an existing telephone or network service. When rearranging space within your department, we recommend that individuals who are doing the same job (but changing their location) keep their extension. If the individual is moving to another job or going on maternity leave, we recommend leaving the phone number for their replacement.

    • Telephone Moves Information:
      • The phone number moves with the physical set.
      • A technician is required to move the service, you cannot move it yourself. If you require assistance with a large move, please use the comments field to provide the details.  You can also attach a floor plan to the issue or we can provide you with a floor plan of your space.
      • Telecom moves are completed within 5 business days.
      • Network moves are completed within 3 business days.
      • There is no charge to move a service unless a new jack installation is required.
  3. Change an existing Telecom or Network Service

    • Request a telephone feature change (see: Telephone Feature Guide), directory update, chart-field account change for billing, VLan or subnet change.
    • This request will be completed within 3 business days.
    • There is no charge for feature changes unless a phone upgrade is required. You will be advised of this at the time of the request.
  4. Disconnect a Telecom Service

    • Disconnect a telephone, fax line, long distance authorization code, guest voice mailbox or cancel a calling card.
    • This request will be completed within 5 business days.
    • There is no charge for a disconnect.
  5. Telephone or Network Repairs

    • Report an issue with a telephone service or network jack.
    • This request will be completed within 2 business days.
    • There is no charge for a repair.
  6. Reserve a Polycom Conference Phone (Startrek Phone)

    • Reserve a conference phone or line.
    • Requests are first come first-served as we have a limited quantity of phones and lines available.
    • Conference phones can be picked up from the ITS Mackintosh-Corry Hall B205 location.

Departmental Qmobile Phones

Departmental Qmobile phone requests

  • Request, cancel or upgrade a departmental mobile phone
  • Change a Chart-field billing account

Request a Departmental Contact Information Change

Please let us know if the business phone, location or departmental information is incorrect for your department.

  1. Request a Departmental Contact Information Change

    • This request will be completed within 3 business days.
    • There is no charge for this change.

Register an External Domain Name

Queen's University now requires all departments to register external domains that are under the control of the department.  ITS has been asked to provide a method for departments to record this information centrally.  Please click here to register your external domain name information.

  1. Register an External Domain Name

 

Questions?

If you have any questions, please contact the IT Support Centre at x36666 and reference the issue number.