Information Technology Services
Information Technology Services

TSM Server Backup Service

Tivoli Storage Manager (TSM) is a backup service provided by Queen's University Information Technology Services. This service allows users to back up the disk drives on most workstations connected to the campus network. The backup process may be set up to be fully automated or it may be manually initiated by the user.

Getting Started

Who Can Have It?

  • TSM Backup is a fee-based service available only to Queen's University Staff and Faculty.

What are the Costs?

  • Please refer to our page on Service Fees for details.
  • If you exceed the default storage capacity (5GB) provided with each account, your department will be billed for the extra storage accordingly. Please see our Service Fees page for details on costs associated with extra storage.

How Do I Get It?

Additional Information

Service Agreement:

  • The Master Service Agreement governs all of the Managed Services for Windows; Appendix F provides additional information specific to the TSM Backup Server.


  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITServices will do this outside of regular business hours whenever possible.
  • Please check the ITServices Notification page for information about unplanned service outages.
  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support