Information Technology Services
Information Technology Services


ITS has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the online help form or call us at 613.533.6666.

Q. How do I get a TSM account?
Please submit this form to request a TSM Personal or Departmental Account.
Q. How do I download TSM?
Q. Can I use TSM on my Mac?

Yes. The TSM software is available from MyQueen'sU.

Q. How do I back up my files?
  • Launch TSM. In the Backup section, click on the Backup button to copy your modified files to the server.
Q. How do I restore my files from TSM?
  • Launch TSM.
  • In the Backup section, click on the Restore button to restore your saved files from the server. See the tutorial on Restore/Check Backups for more information.
Q. How do I change my TSM password?
  • Log in to TSM.
    • Windows users can find TSM in the Start menu.
    • Mac users will find TSM in the Applications folder inside the Tivoli Storage Manager folder. Note: make sure your version of TSM is up to date.
  • From the Utilities menu, select Change Password
Q. I have forgotten my node name and/or my password. Who should I contact?
If you have forgotten your node name or your TSM password, you will need to contact your Departmental ITAdmin Rep.
Q. Who can get TSM Backup?
TSM Backup is a fee service available only to Queen's University staff and faculty. A TSM Personal or Departmental Account must first be set up to use the service. (See: How do I get a TSM account?)


Q. What will TSM back up?

By default, TSM will back up all local hard drives, which includes all data you have saved to your computer. You can specify additional folders for backup, or for exclusion from backup.

These are the most common files and file types to back up:

  • email and address books
  • user-created documents from programs such as Microsoft Word, Excel or PowerPoint
  • web browser bookmarks or favourites
  • photos and graphics
  • any other files that you have created, such as website files, program code, user-created music, or anything you will not be able to obtain from any other source
Q. I use TSM and I am trying to restore my files. Why is restore slow/not working?

Please check the following:

Node Name and Password error
Be certain that you are using your TSM node name and password. This is not the same as your email login and password. If you do not know your node name and/or password, contact your Departmental ITAdmin Rep.

TSM Server is busy
It is possible that the TSM server is busy, so please try reconnecting at some other point in time. If you are using TSM at a point in time when there are many other people backing up files (e.g. 4:30 p.m.), then the process will be slow. Sometimes the server is slow in mounting tapes; there will be a noticeable delay when doing this and it is normal.

Check Internet Connection
Please confirm that your Internet connection is active. TSM relies on a working network connection to back up and restore.

Last backup on older version of TSM
TSM may not be working because some TSM versions cannot read backups made by other versions.  You may need to install the version of TSM that was used to make the backup.

Update TSM
Be sure that you are using the most current version of TSM.

Q. How do I check to see how much space I am using on TSM?
Contact the IT Support Centre for a report of your usage.
Q. Why are my customized include/exclude statements in TSM missing after updating TSM?

Customized include/exclude statements are saved in the file dsm.opt that is contained in Program Files\Tivoli\TSM\baclient\. If you are using the 32-bit version,it will be in Program Files (x86)\Tivoli\TSM\baclient\.

To ensure that your dsm.opt file is backed up, we recommend that you add the following inclusion to your customized include/exclude statements: INCLUDE C:\...\dsm.opt

Q. Support for TSMDaily and Ida has ended. Will my backup that was scheduled by TSMDaily keep working?

TSMDaily uses the Windows Task Scheduler to schedule the backup.  As long as you leave the task in the Task Scheduler, it should continue to run.  If you no longer require TSM backups of your local data, see the Delete Scheduled Tasks tutorial.

Q. I no longer need TSM backups of my local data. How do I delete the backup that was scheduled by TSMDaily?