ITS

Information Technology Services
Information Technology Services

Electronic Classroom Audio/Video Troubleshooting Guide

Laptop Image

No Image

Projector on, Queen's Logo or blue screen?

Yes--- Reselect input on controller

  • BOTH ends of VGA Cable properly connected?

Have you turned on your external monitor port?

  • Humphrey 102... Sympodium MUST be ON 
    • Turn on the external display port.

LCD/CRT change screen

  • In Windows 7 = Windows key + P
    • Some Toshiba Models:
      1. Right click on desktop
      2. Display Properties
      3. Graphics Option
      4. Output to
      5. Intel(R) Dual Display Clone
      6. Notebook + Monitor

No -- Turn "Display Power" ON (hold 3 sec.) or do remotely

  • Controller functions are disabled while power up/down (90 sec)

Image is Cropped

lower the resolution by:

  • Click start -Control Panel, Display, Settings
  • Screen resolution, set to 1024x768, click Apply
    Windows XP display resolution change window
  • From within "Power Point" 2003 Version
    Set up show menu item in Powerpoint 2003
  • From within "Power Point" 2007 Version
    Powerpoint 2007 set up show ribbon menu

Image is split / half image / icons on one or other

  1. Click start -Control Panel, Display, settings
  2. in grey box select 2nd display
  3. Deselect  "Extend my windows desktop on this monitor"
  4. Click apply
    Windows XP display resolution window

Image on projector but flickers, goes away, intermittent

  1. Click start - Control Panel, Display, Settings
  2. Advanced button, Monitor tab, monitor settings
  3. (pull-down) choose anything over 60 Hz
  4. If only 60 Hz offered, computers refresh rate set to low,  transfer to Computer Helpdesk 36666
    Windows XP monitor refresh rate window

Image only one colour

  1. Check user end of VGA cable for bent or broken pins
  2. Bad cable from user to projector
  3. Display properties, Color quality set too low

Image too dim

  • Make WO to check lamp in projector

Projector won't power on.

IP enabled classroom

Open the controllers Web Page is the Display Status: "Connected"?

  • Yes- Go to control tab and turn "ON"
  • No- Projector is locked up and must be reset.
  • See Comments tab of room asset in Micromain for breaker location.

Laptop Audio

  • Volume level on controller
  • Amp on and input turned up? (if cabinet not locked)

Audio of VGA cable plugged in at both ends?

  • Plugged into correct jack of laptop (Not Mic In)

Up to four controls on a laptop

  • thumb wheel (headphone jack)
  • system tray Master
  • Media Player Level (Real Player, Windows Media etc.)
  • Wave level:
    Volume Control in the Windows XP start menu
  • Speakers disconnected due to laptop noise issues?

No audio from MAC

Mac apple icon menu

System preferences hovered over in apple menu

Sound options icon pointed at in Apple system preferences

arrows pointing at areas to select in Sound preferences menu

More info about the steps in the sound options menu

final step in troubleshooting audio on Mac OS

DVD Player (Not Laptop)

No Image

  1. Projector on, blue screen or Queen's logo?
  2. Reselect input on controller
  3. Disc in (Label UP) and DVD logo on screen
  4. power should be on since a disc has been inserted
  5. Eject disc and watch for "No Disc" or DVD Players Logo
    • If no then site visit required
    • Yes- Press play, should begin playing if not site visit required

Audio

  1. Volume Level on controller
  2. Amp on and input and Master turned up? ( if cabinet not locked)
  3. If video present but no audio site visit required

VCR

No Image

  • Projector on, blue screen or Queen's logo?
    • Reselect input on controller
  • Tape in and "Play" should be displayed on screen
  • power should be on since a Tape has been inserted
  • Eject Tape and watch for "EJECT" on Display
  • Is tape on Left Reel (REWOUND)
  • Still no video, then site visit required (Video is not getting to Projector)
  • Multi-Standard VCR
  • Output select--NTSC

VCR Audio

  1. Volume Level on controller
  2. Amp on and input turned up? ( if cabinet not locked)
  3. If video present but no audio site visit required

Doc Camera

  1. Power On the Doc Camera
  2. Reselect input on controller
  3. if no video site visit required

IPD (Interactive Pen Display)

  • Laptop image is fed through this devise, Used for annotating video to projector
  • Special software is required on laptop, available @ www.smarttech.com
  • A USB cable from the IPD must be connected to the laptop
  • Set Laptop "Screen Refresh Rate" below 72 Hz
    Windows XP refresh rate settings window

Auxiliary Video input

  • Reselect input on controller
  • Older rooms withOUT IP control VCR on and on L-1 (Aux. input may go through VCR)

Auxiliary "S" Video input

  • Reselect input on controller

Click here for Lecture Capture documentation.