ITS

Information Technology Services
Information Technology Services

IP Address Allocation

The Queen's network will automatically assign IP configuration information to client devices configured to automatically obtain this information using DHCP (dynamic host configuration protocol). This is the default setup for most devices. IP addresses assigned this way are used by the device for the length of their network session. Devices will not necessarily be assigned the same IP address for every session. Users requiring reserved IP addressing can request IP assignments tied to a device's MAC (physical address) by submitting a request to the IT Support Centre.

Getting Started

Who Can Have It?

  • Staff and faculty of Queen's University

Are there any costs?

  • There are no costs associated with this service.

How Do I Get It?

  • Requests should be submitted to the department's IT Admin Rep

Additional Information

Hardware required for this service:

  • Any device with a MAC address that requires a static IP number (e.g. servers, network printers, computers requiring access to restricted services)

Software required for this service:

  • no special software is required to use this service. 
  • The IT Support Centre will require the following to reserve an IP:
    • the building, office or room number;
    • name of the department;
    • jack number (if visible);
    • MAC address of the ethernet adapter; and
    • the equipment owner's contact information.

Availability

  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITServices will do this outside of regular business hours whenever possible.
  • Please check the ITServices Notification page for information about unplanned service outages.
  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

Contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.