Information Technology Services
Information Technology Services

QShare 7.2 FAQs

ITS has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

Q. Adobe Reader crashes or similar problems when using QShare/Xythos drive client

This is caused by the Xythos drive client being out of date.

Upgrade to the current version of the Xythos Drive Client. The Client is available to Groups and Departments that are using QShare and is available from the QShare Group's Administrators.

Alternatively, if you are using IE as your browser you can set up Web Folders. For instructions on configuring Web Folders see the QShare online Help manual.

Q. Drag-and-Drop fails for Advanced upload with FireFox 3.5+

The advanced uploader generally allows you to select files either by browsing or by dragging and dropping them into the upload area that appears on the upload page. The drag-and-drop operation on a Mac will fail for FireFox 3.5 and higher. The work-around is to use the file-browsing approach as described on the upload page.

That description is verbatim from Wesleyan University's FAQ at

Q. When I try to open a link I get a 404 error.

This is a known issue. Sometimes when the URL is generated it contains two slashes together (//). Browsers do not know how to interpret the two slashes and return a 404 error.

To correct the problem edit the URL and remove the extra slash.

URL with error-causing extra slash circled.

Q. When people leave Queen's or change departments is there a way to see what QShare folders they have access to and to remove their access?

Unfortunately no, the current QShare interface does not provide a way to find and remove an individual's permissions. 

When individuals leave the University their status becomes "X" and they lose access to QShare regardless of the permissions of folders and files.


If an individual moves to a different department, and the HR Codes were used to give access to QShare, the HR codes will automatically be updated and the individual will be removed from the HR group for their old department.

Even if the HR Groups were used to assign permissions, individuals may have been given permissions on individual folders and files.  These permissions will need to be removed.  To remove individual permission:

  • Log in to QShare via the Web at
  • Navigate to the Group QShare folder
  • Right click on the Group folder icon
  • Select Manage -> Permissions
  • If the individual is not listed in the permissions, then add them (top folder only - no sub folders)
  • Check the box beside  the individual's name  and click the Remove Access button
  • The Confirm permission changes screen will open.  Select Apply the changed permissions to this folder as well as its sub-folders and files.
  • Click the OK button

If you get a timeout error or 'exceeded the # of items that could be modified' message, you will need to move down a level in the folder structure and process each sub-folder separately.  A timeout error is due to the number of files and folders and the depth of the hierarchal file system.

Q. What characters are invalid in file names?

The following characters MAY cause errors, and should not be used in file names: OS X:    < > # % { } | \ ^ [ ]Windows:    \ / : * ? " < > |for more information see the Microsoft support document.

Q. Office applications cannot save to the root folder when using Windows 7 and 8 Mapped network drive (not Xythos drive).

This is a bug/feature in Windows mapped drive. The work around is to save to a sub-folder which has Read, Write, Delete access.

Q. When I use the advanced upload feature I get an error message. What should I do?

The Advanced Upload is being blocked by the latest security update of Java. All Operating Systems (both Mac and Windows) are affected.

Users can upload files directly to their QShare account by Mapping A Network Drive.