Information Technology Services
Information Technology Services

Wireless Network Policies


ITServices recognizes its responsibility to all computer users at Queen’s to maintain a safe and reliable network. Wireless Networks provide their own unique challenges and for that reason all wireless network access point equipment on campus must be installed by ITServices and must be part of the campus-wide wireless system.

Installation costs for wireless access points are borne by the user. Costs include: a site survey, the access point components, installation of cabling and conduit, labour, a connection port on the wired network, an access point license, and power installation. ITServices pays for the common central equipment and maintenance.

ITServices manages and maintains all access points. Access point equipment is controlled on campus to ensure uniformity, security and freedom from interference. Departments are responsible for identifying and turning over management of any existing access points to ITServices. ITServices conducts surveys for unreported access points, and may disable service until the access point is reported.

Access point components will be provided and maintained by ITServices.

Access Points

The standard access point will be an Aruba Networks 65 series supporting IEEE 802.11b/g and 802.11a standards.


Individual authentication is required for access to the campus network to ensure that only individuals entitled to use university resources may do so. ITServices manages the central authentication system.

ITServices provides a Virtual Private Network (VPN) Service to protect access to administrative applications. Services that are known to carry clear text passwords are encrypted by the VPN to reduce the likelihood of compromise.

For those interested in proceeding with wireless network technology, the following roles and responsibilities are outlined:

ITServices will:

  • Meet with clients for consultation and review of the site survey
  • Establish a project if the scale warrants
  • Provide written recommended solution
  • Order, configure & install all required infrastructure and equipment
  • Retain control of all access points – setup, configuration, management, and operation.
  • Provide support for users through the IT Support Centre 36666

Requests for Selective Disabling of the Wireless System

ITServices does not shut down portions of the network on request.  For example, we are occasionally asked to shut down the network in a classroom for a specific period of time during a lecture or exam. 

Given the complexity of these requests we are unable to act on them.

Disconnecting the wireless access points (APs) in a given classroom is not as simple a task as it may appear.  The wireless signal extends beyond any specific room where wireless devices are installed and serves adjacent areas, just as classrooms are served by APs in other locations.  As is the case at most Universities, an enterprise network is not designed to accommodate these types of requests.

In addition, disabling APs in a classroom will not eliminate wireless connectivity.  It will likely cause significant capacity issues on APs in adjacent areas, interfering with others' use of the network outside the classroom.  It will also introduce significant support issues, namely staffing and increased risk to the proper operation of the system.

Consideration also needs to be given to the fact that campus wireless is just one method that students can use to connect their electronic devices.  Messaging with PDAs, phones or computers connected to cellular networks are also standard capabilities today.

Wireless access is a resource in the classroom and its use is at the discretion of the professor.  Some faculty members are using wireless to enhance their classes.  It's misuse could be seen as similar to cell phones, mp3 players, portable gaming devices or reading the student newspapers.

Departments that are interested in having wireless service in their area will need to:

  • Contact Hugh Flemington or call ext. 33365
  • Pay all infrastructure costs, equipment costs related to access points including labour.