Information Technology Services
Information Technology Services

Moodle - Student FAQs

ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

Q. How Do I Log In?

Go to

Click the Login link, as shown below:

Moodle Login

Type in your Queen's NetID and NetID password and press the Login button.

When you have successfully logged in, you will see "You are logged in as" and a Logout link.

The first thing you will be prompted to do is to edit your profile: click on your name

Notice the second tab is labeled Edit Profile. Before changing/adding personal information, please remember that you may be making this information available to your classmates. After you have added your personal information, select Update Profile.

NOTE: In your Profile, the default Time Zone is Server's local time.

Changing this setting may result in calendar/assignment dates and times that are different from those in your course.

Privacy Advisory

Blog is the third tab in your profile. Blog posts can be viewed by anyone with a Queen's NetID who logs into Moodle, not just your classmates.

Q. What is my Queen's NetID and password?

Your Queen's Network Identifier is referred to as your NetID. If you have forgotten your password, please contact the IT Support Centre at 613 533 6666.

Q. I signed up for a course but can't login to Moodle, why?

If you see the course but can't enter it, please call the IT Support Centre at 613-533-6666.

Q. One of my courses isn't showing up on Moodle. What should I do?
  • Check that you are logged in to Moodle. (See above)
  • Confirm your registration in that course through the Registrar's Office or SOLUS.
  • Ensure your instructor is using Moodle. Not all instructors do.
  • If you have recently enrolled in the course after the start of classes, please allow 24 hours for your enrollment to be processed by Moodle.

If you still can't see the course listed in My Moodle, please contact the IT Support Centre at 613-533-6666.

Q. Moodle entry page won't load. What can I do?

Make sure that when you go to Moodle, you are using the following address and not clicking on a link or by a bookmark. Type the following directly in your browser:

You could try using a different browser. For example, if you are currently using Internet Explorer, you could try using Firefox (download: If a different browser works then you have narrowed the problem down to Internet Explorer.

If no Queen's pages, such as the Queen's main page work then there is likely a larger connection problem between your Internet Service Provider (ISP) and Queen's. Contact your ISP and/or the Queen's IT Support Centre at 613-533-6666.

Q. Why can't I see all the weeks in my course?

Individual users can control the number of weeks or topics that are displayed on a course home page.

Click the blue 'tag' icons to toggle between the two options: Show all weeks/topics or Show one week/topic.

Show One or All Weeks/Topics

Q. Why can't I read attachments in a forum?

You need the correct software to read attachments.

Mac Users: Use the Software Update feature (on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

PC Users: Make sure you have Java Runtime Environment installed on your computer. Some of the most common pieces of software (and the extensions that are added on the end of their filenames) are:

  • .pdf Adobe Acrobat (available for PC through Ida)
  • .doc Microsoft Word
  • .xls Microsoft Excel
  • .ppt Microsoft PowerPoint
  • .wpd WordPerfect
  • .txt PC-Notepad/Wordpad or Mac-Text Edit
  • .html a web browser like Firefox or Explorer

Other file extensions like .gif, .jpg, and .bmp, indicate that these are image files and can be opened with your browser if your computer does not have the appropriate application. If you still cannot open the attachment contact your professor.

Q. I can't get into the chat rooms. How can I get in?

Make sure you are using a current browser. Javascript may be disabled or your browser settings may need to be updated.

Both Java and Javascript should be enabled (Javascript is called "Scripting" by Microsoft). You can download and install Java here:, and click on the Download Now >> button and follow the on-screen instructions.

Q. How can I stop receiving emails from Moodle when my colleagues post to forums?

Go to the Activities block and select Forums. In the upper right corner, select the option to Unsubscribe from all forums.

Q. How do I get rid of dropped or old courses still listed in My Moodle?

You will need to contact the course instructor. Your instructor can remove you from the Moodle course.

When a student is removed from a course, all the student's grades and assignments are removed also, so an instructor may choose not to remove you from a course until final grades have been submitted to the Registrar.

If you have already received your course grades from the Registrar's Office, please contact the instructor for that course and ask him/her to remove your name from the Moodle class list.

Q. How do I upload an assignment?

To upload an assignment. Go to the Assignment by using the Assignment link in the Activities block (usually located on the top left of the course homepage) or go to the week in which the Assignment is listed and select the assignment.

You will see an Upload a file option. Select Browse to find your file on your computer. Once you have selected the file you want to upload, select the Upload this file button.

When you are ready to do so, press the Send for marking button.

Q. How can I use the Moodle Mobile App?
The mobile app will not work with the Queen's Moodle.  Since Queen's is moving to  onQ,  the BrightSpace Learning Environment by D2L, no new features will be introduced to Moodle.  
Q. How do I clear my browser's cache

Moodle makes use of cookies to store information concerning your Moodle session. An outdated saved cookie may be causing your problem. Please clear your browser cookies, close and then re-open your web browser. If you are unable to determine the steps to clear saved cookies in your browser, summarizes several browsers in their How to Clear Your Browser's Cookies  tutorial.

Do not disable cookies as they are required to run Moodle. If you are still having trouble after clearing your browser cookies, please ensure you are not accessing Moodle from a bookmark or saved favourite. Type directly into your browser.