ITServices
Queen's UniversityService Fees
* prices subject to change without notice
General Labour Rates |
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| Project Labour Rates | $85/hour for 10 hours or less. Over 10 hours, quoted on a per project basis |
| ITServices Depot Labour Rate |
$55/hour 'Depot' (minimum 1 hour, subsequent charges will be billed in 1/2 hour increments) |
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ITServices Priority Rate OR Onsite Labour Rate (departmental offices only; payment by account code) |
$85/hour 'On-Site' (minimum 1 hour, subsequent charges will be billed in 1/2 hour increments) |
Hardware Repair Shop |
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Labour Rates |
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Data Backup |
$75.00 + media (if required) |
IT Support Centre |
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Triage Fee (software diagnosis and fix, if possible) |
$ 25.00 flat fee |
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Labour Rates (Any elective service you wish us to do on your behalf, e.g. transfer Eudora mail to Outlook; re-configure computer for new employee,;PoP3 to IMAP conversion, etc) |
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| Active Directory Computer Setup | General Labour Rates apply |
Increased Email Storage |
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| Student 100MB (Default Storage Level) | No Charge |
| Staff/Faculty 5 GB (Default Storage Level) | No Charge |
Increased Exchange Email and Calendar Storage |
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| Staff/Faculty/Grad Students 5 GB (Default Storage Level) | No Charge |
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Additional storage (On top of default 5 GB) |
$10.00/GB/year |
Storage Fees (With Backup) |
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| 0-50GB | $5.00/GB/year |
| 51GB + |
$3.00/GB/year |
Storage Fees (Without Backup) |
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| 0-50GB |
$2.00/GB/year |
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51GB + |
$1.50/GB/year |
Managed Services for Windows TSM Backup Server |
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Setup Fee |
$75 one-time per account |
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0-5 Gigabytes of space |
No Charge |
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6-50 Gigabytes of space |
$6/GB/year |
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51 Gigabytes of space & up |
$3/GB/year |
Audio Visual Services |
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| Audio Visual Technician |
$65/hour |
| Audio Visual Operator | $45/hour |
Domain Name Service |
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| Charges for names outside of the queensu.ca domain |
$75 per calendar year (includes up to three free changes per calendar year) |
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Additional Charges |
$25 per change after three changes |
Queen's Dial-Up |
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Telnet1 for staff and faculty - 56 kbps (V.90) (613.533.0360) |
No charge locally, long distance charges may apply. |
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56K Toll for everyone - 56kbps (V.90) ( 613.533.0646) |
$0.60/hr locally, long distance charges may apply. |
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North America for everyone - (V.90) (1.877.307.2999) |
$10.00/hour, long distance charges may apply. |
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Departmental Group Accounts
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Enhanced Service (Additional file storage in 1GB increments) |
Storage Fees |
Ad Hoc Group Account |
$100/year service fee (includes 1 GB file storage) |
| Additional File Storage | Storage Fees |
Personal Accounts |
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Base Service (200 MB) |
No Charge |
| Additional File Storage | Storage Fees |
Managed Services for Windows Remote Access Server |
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Per user fee |
$50/year |
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With MS Campus Agreement |
$20 per year per user |
| Additional Disk Storage |
Storage Fees |
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Custom Applications |
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Managed Services for Windows Active Directory (AD) |
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0-30 computers |
$40/computer/year, $35 with MS Campus Agreement |
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31 and up computers |
$25/computer/year, $20 with MS Campus Agreement |
Unix Virtual Web Hosting at Queen's |
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| Standard Service (includes 1 domain name with logging and statistics) | $75.00/year |
| Domain Name Alias (name only, uses same logging and statistics from standard service) | +$25.00/year |
| Alias Logging (in addition to name, added separate logging and statistics | +25.00/year |
Virtual Server Hosting (Windows or Unix) |
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Setup Fee |
$ 1000 one-time per account |
| Housing and Administration (1 cpu, 4 GB RAM, 1 network card, 50 GB disk space) |
$ 1000/year |
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Additional Disk Storage |
Storage Fees |
| Extra memory |
$200/GB/year
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| Extra CPU |
$800 per year
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Extra Network card |
$100 per year |
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Application Costs |
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Network Security |
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Firewall Management |
$1200/site/year |
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Inside segments beyond 1 |
$400/segment/year |
Streaming
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Individual (1GB) |
No charge |
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Departmental (10GB) |
No charge |
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Course (5GB) |
No charge |
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Additional File Storage |
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Software Version Control (Subversion Repository) |
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Code Repository (1GB) |
$125/year |
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Additional File Storage |
Storage Fees |
Application Server (Customer Owned) |
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Housing and Administration |
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Administration |
$1,200/year/server |
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Backup |
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Hardware Costs |
Server must be a rack mount server from IBM, Dell or HP |
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Application Costs |
Project Labour Rates Apply |
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Operation System |
Windows Version to be determined |
Managed Services for Windows Shared MS SQL Server |
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Database Setup, Housing and Administration (1 GB of Storage Base) |
$500.00/year |
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Additional Database Storage |
$50.00 per gigabyte per year, including 7 version backup (TSM - Tivoli Storage Manager) |
Web Server |
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Web Space (200 MB) |
No charge |
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Additional File Storage |
Storage Fees |
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Virtual Host |
$75.00/year |
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Tomcat Environment |
$200/year |
Telephone and Network Pricing (Monthly Rental Charges) |
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New telephone installations |
$ 110.00 (one-time fee) |
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New Ethernet installations |
$ 110.00 (one-time fee) |
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Telephone Line Charge |
$ 21.09 |
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DID Number (Direct Inward Dial - 3XXXX) |
$ 8.21 |
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Queen's Internal Number |
$ 0.00 |
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Private Number |
$ 13.99 |
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Off Premises Extension (OPX) |
$ 33.05 |
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Additional OPX |
$ 4.86 |
| 8 or 9 Button Set |
$4.55 |
| 16 Button Hands-free Set
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$8.10 |
| 16 Button Hands-free Set with Call Display |
$18.32 |
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3904 Hands-free Display Set |
$18.32 |
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COGECO Internet Service (Off Premises) |
$94.45 |
Data Centre |
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Rack space |
$400/rack U/year |
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Floor space for customer supplied rack (max. 5 KW) |
$5,000/year |
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Shelf space tower server |
$1200/year |
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UPS & Cooling |
$575/kilowatt/year |
Optional Facilities
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| Additional network connections |
$175 each |
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Firewall virtual port |
$400/year |
| Fibre Channel SAN storage (no backup) |
$2,500/port plus Storage Fee 3 |
| Console serial server or KVM ports |
$200/port |
| After Hours Access |
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Call in |
$400 per call |
Copyright Queen's University
Kingston, Ontario, Canada K7L 3N6 613.533.2000