ITS

Queen's University
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Information Technology Services
Information Technology Services

Service Activation Schedule

The table below provides an outline of availability for key services, based on one's role at Queen's University. A timeline for the provisioning of each service is also indicated.

Service activation timelines are subject to change at any time without notice. There may be delays resulting from the processing of HR data, or for service requests initiated through an IT Admin Rep or online form.

Note: This table does not include applicants. Once NetID activation is complete, applicants will have immediate access to SOLUS through MyQueen'sU.

 

Active/Emeritus Faculty

Faculty/Staff

Graduate Student

Undergraduate Student

Alumni

Active Directory Access

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

Email & Calendar (Office 365)

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Within 24 hours of email account setup

Email & Calendar (Exchange)

N/A

N/A

N/A

N/A

N/A

MyQueen'sU

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

QShare

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Within 24 hours of NetID creation

N/A

SOLUS

N/A

N/A

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

WPA2 wireless and eduroam (secure)

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Within 24 hours of NetID creation

Wireless (unsecure)

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

Immediately upon creation of NetID

 

Help & Support

For assistance with activation timelines and procedures, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form. Faculty and staff may contact the ITAdmin Rep for their department.

Updated:  March 31, 2017