ITS

Information Technology Services
Information Technology Services

Service Fees

* prices subject to change without notice

General Labour Rates

Project Labour Rates

$85/hour for 10 hours or less.
Over 10 hours, quoted on a per project basis

ITServices Depot Labour Rate

$55/hour 'Depot'

(minimum 1 hour, subsequent charges will be billed in 1/2 hour increments)

Free for 'Managed Queen's Imaged Systems'

ITServices Priority Rate OR

Onsite Labour Rate (departmental offices only; payment by account code)

$85/hour 'On-Site'

(minimum 1 hour, subsequent charges will be billed in 1/2 hour increments)

Free for 'Managed Queen's Imaged Systems'

IT Support Centre

IT Support Centre

Triage Fee (software diagnosis and fix, if possible)

General Labour Rates apply

Free for 'Managed Queen's Imaged Systems'

Labour Rates (Any elective service you wish us to do on your behalf; e.g. re-install OS that is not Queen's image, install user installable software, help with new computer setups.)

General Labour Rates apply

Active Directory Computer Setup

General Labour Rates apply

Free for 'Managed Queen's Imaged Systems'

Direct Computer Support

Best Practice Coverage $300/computer/year

Converting from Standard Practice Coverage - One-time fee of $150

Data Backup (copied to computer or ext media) $75.00 + media (if required)
Increased Exchange Email and Calendar Storage

Staff/Faculty/Grad Students 5 GB (Default Storage Level)

No Charge

Additional storage (On top of default 5 GB)

$10.00/GB/year

Storage Fees(With Backup)

Performance Disk

$0.65/GB/year

Capacity Disk

$0.40/GB/year

Storage Fees(Without Backup)

Capacity Disk

$0.25/GB/year

Domain Name Service

Domain Name Service

Charges for names outside of the queensu.ca domain

$75 per calendar year

(includes up to three free changes per calendar year)

Additional Charges

$25 per change after three changes

QShare

QShare

Departmental Group Accounts

 

Enhanced Service (Additional file storage in 1GB increments)

Storage Fees with Backup Performance Disk

Ad Hoc Group Account

$100/year service fee

(includes 1 GB file storage)

Additional File Storage

Storage Fees with Backup Performance Disk

Personal Accounts

 

Base Service (200 MB)

No Charge

Additional File Storage

Storage Fees with Backup Performance Disk

Managed Services for Windows Active Directory (AD)

Managed Services for Windows Active Directory (AD)

 Device Connection Charge

No Charge (departments covered by baseline funding)
$15/device/year (others)

Windows File Service Storage Fees (With Backup)

Windows File Service Storage Fees (With Backup)

Departments receive 25 GB per FTE (Default - Capacity Disk) No Charge
Additional storage (On top of default 25 GB - Capacity Disk) $0.40/GB/year
Unix Shared Web Hosting Service

Unix Shared Web Hosting Service

For sites under queensu.ca/:

 

Web Space (account with 250 MB storage)

No Charge

Additional File Storage

Storage Fees (with Backup)

For sites outside of queensu.ca/:

 

DNS (site domain name)

See Domain Name Service

Web Space (account with 250 MB storage)

No Charge

Virtual Web Hosting (includes answering to 1 domain name with logging and statistics

$75.00/year

Domain Name Alias (name only, uses same logging and statistics as main one)

+ $25.00/year

Alias Logging (in addition to name, added separate logging and statistics)

+ $25.00/year

Additional File Storage

Storage Fees (with Backup)

Virtual Server Hosting (Windows or Linux)

Virtual Server Hosting (Windows or Linux)

Setup Fee

$500 one-time per account

Disk Storage

Storage Fees

Memory

$25/GB/year

CPU

$50/CPU per year

Extra Network card (First one included)

$100 per year

Application Costs

Project Labour Rates Apply

Streaming

Streaming

Individual (1 GB)

No charge

Departmental (10 GB)

No charge

Course (5 GB)

No charge

Additional File Storage

Storage Fees with Backup Capacity

Software Version Control (Subversion Repository)

Software Version Control (Subversion Repository)

Code Repository (1GB)

$125/year

Additional File Storage

Storage Fees

Physical Server Hosting (Customer Owned)

Physical Server Hosting (Customer Owned)=>

Housing and Administration

See Data Centre section

Administration

$1,200/year/server

Backup

See TSM

Hardware Costs

Server must be a rack mount server

Application Costs

Project Labour Rates Apply

Operation System

Windows Version to be determined

Managed Services for Windows Shared MS SQL Server

Managed Services for Windows Shared MS SQL Server

Database Setup, Housing and Administration (1 GB of Storage Base)

$500.00/year

Additional Disk Space

Storage Fees with Backup Performance Disk

Telephone and Network Pricing (Monthly Rental Charges) for Agency (9xxxx) and Accounts Receivable (10000-42098-12xxxx, 10000-50001-12xxxx

New telephone installations

$110.00 (one-time fee)

New Ethernet installations (including PCI connections)

$110.00 (one-time fee)

Telephone Line Charge

$12.50

DID Number (Direct Inward Dial - 3XXXX)

$8.21

Queen's Internal Number

$0.00

Private Number

$13.99

Off Premises Extension (OPX)

$33.05

Additional OPX

$4.86

8 or 9 Button Set

$4.55

16 Button Hands-free Set

$8.10

16 Button Hands-free Set with Call Display

$18.32

3904 Hands-free Display Set

$18.32

COGECO Internet Service (Off Premises)

$94.45

Telephone Pricing for all other Chartfields 

Telephone Pricing for All Other Chartfields

Hands free Phone Set with Call Display (v.3904) Installation

Internal Extension
Standard features including long distance - unless otherwise specified

$260.00 (one-time charge) Includes set & Installation

Direct-Inward Dial number upgrade 

$100.00 (one-time charge) 

Equipment Upgrade to Hands Free Phone Set with Call Display (v.3904) 

$150.00 (one-time charge) 

Data Centre Co-Location

Rack space

$400/rack U/year

DCMed Rack space

$900/rack U/year

Floor space for customer supplied rack (max. 5 KW)

$5,000/year

Shelf space tower server

$1,200/year

UPS & Cooling

$575/kilowatt/year

Optional Facilities

Additional network connections

$175 each

Firewall virtual port

$400/year

Fibre Channel SAN Port

$800/port plus Storage Fee

Console serial server or KVM ports

$200/port

After Hours Access

Call in

$400 per call

Last Updated: May 1, 2018