ITS

Information Technology Services
Information Technology Services

Monitoring & Prioritizing


ITS will:

  • Monitor for excessive use of resources and issue warnings to users who are close to exceeding their assigned quota.
  • Monitor the availability and performance of the service
  • Perform coarse level diagnosis of problem to determine cause
    • Hardware failure
    • Connectivity
  • Reboot server to resolve failure
  • Place repair calls with hardware supplier for next business day support following our standard support agreement with (CONTRACTOR) which provides business day support