ITS

Information Technology Services
Information Technology Services

Service Termination Timelines

The table below describes the service termination timeline for all departures from Queen's except in cases of death and termination of employment by Queen's:

  • In the case of death, all services are active for six months and then normal termination rules apply.
  • In the case of termination of employment by Queen's, access to all services is removed immediately upon notification.

The service termination timeline is subject to change any time without notice, and delays may occur due to the processing of HR data.

For more details visit the Service Deprovisioning Procedure web page

 

Note:  Queen's alumni are also entitled to use Office 365 for email and calendaring as part of the Email for Alumni service.

 

Active/Emeritus Faculty

Staff/Contingent Contract Employees

Sponsor/Guest

Graduate Student

Undergraduate Student

Applicant

Active Directory Access

Eight months after departure notice from HR Access suspended immediately on termination notice then deleted in two weeks Access suspended immediately on termination notice then deleted in two weeks 365 days from notice of departure from OUR 365 days from notice of departure from OUR When there is no active application

Cisco VPN

Manual removal Manual removal Manual removal N/A N/A N/A

iTrack (formerly Footprints)

Eight months after departure notice from HR Access suspended immediately on termination notice then deleted in two weeks Access suspended immediately on termination then deleted in two weeks N/A N/A N/A

Email & Calendar (Exchange)

Account is deleted eight months after termination notice from HR Access suspended immediately on departure then deleted in two weeks Access suspended immediately on termination then deleted in two weeks

365 days from notice of departure from OUR

eligible for Email for Alumni service

365 days from notice of departure from OUR

eligible for Email for Alumni service

N/A

Lecture Capture

Continued access Continued access Continued access Continued access Continued access Continued access

Mailing Lists (Listserv)

Manual removal Manual removal Manual removal N/A N/A N/A

onQ

When there is no current appointment in HR system When there is no current appointment in HR system When there is no current appointment in HR system Immediately on notice of departure Immediately on notice of departure NA

MyQueensU

Continued access Continued access Continued access Continued access Continued access Continued access

Office 365

Exchange Online*,
Lync Online, Microsoft Forms,
Office 365 Groups/Planner,
Office 365 ProPlus,
Office Online,
Office Delve,
Office Sway,
OneDrive for Business,
Skype for Business,
Yammer

 

* Continued access for Alumni

Eight months after departure notice from HR

 

Access suspended immediately on departure then deleted in two weeks When there is no current appointment in HR system 365 days from notice of departure from OUR
 
365 days from notice of departure from OUR N/A

PeopleSoft

When there is no current appointment in HR system When there is no current appointment in HR system When there is no current appointment in HR system N/A N/A N/A

QShare

When there is no current appointment in HR system When there is no current appointment in HR system When there is no current appointment in HR system Immediately on notice of departure Immediately on notice of departure N/A

SOLUS

N/A N/A Continued access Continued access Continued access Continued access

Streaming Service (Ensemble)

When there is no current appointment in HR system N/A N/A IT Admin request N/A N/A

Telephone

Calling Card Authorization Codes

On ITAdmin Rep request On ITAdmin Rep request On ITAdmin Rep request N/A N/A N/A

Telephone

Long Distance Authorization Codes

On ITAdmin Rep request On ITAdmin Rep request On ITAdmin Rep request N/A N/A N/A

TSM Backup

On ITAdmin Rep request On ITAdmin Rep request On ITAdmin Rep request N/A N/A N/A

WebPublish

When there is no current appointment in HR system When there is no current appointment in HR system When there is no current appointment in HR system Manual removal Manual removal N/A

Web VPN Access

(Access to PeopleSoft from off campus)

Account deleted eight months after departure notice from HR Access suspended immediately on termination notice then deleted in two weeks When there is no current appointment in HR system N/A N/A N/A

Wiki

When there is no current appointment in HR system When there is no current appointment in HR system Manual removal by ITS Immediately on notice of departure Immediately on notice of departure N/A

Windows File Service

Eight months after departure notice from HR Access suspended immediately on departure then deleted in two weeks Access suspended immediately on departure then deleted in two weeks N/A N/A N/A

WPA2 Wireless and Eduroam (secure)

Account deleted eight months after departure notice from HR Access suspended immediately on departure notice then deleted in two weeks Access suspended immediately on departure notice then deleted in two weeks N/A N/A N/A

Updated January 2017

Help & Support

For assistance with termination timelines and procedures, please contact the IT Support Centre by calling 613-533-6666 during regular business hours, or by filling out the online help form.