ITServices
Queen's UniversityITServices Supported Software
Information Technology Services provides five levels of software support to the Queen's community:
Applications that are supported by ITServices are assigned one of these support levels, regardless of whether the application is made available from Ida, in the public computing sites, through the Campus Computer Store, or by other means. Any application not explicitly assigned a support level will have a level of Referral.
First consideration for support will be decided upon by the operating system of the computer. If the operating system on the machine falls under the Expired category, all applications on the machine will default to the Referral category.
Operating System Information
ITServices encourages members of the Queen’s Community to ensure that they have a current, supported, operating system at all times. Feel free to contact the ITServices Support Centre for information on supported Operating Systems.
Microsoft released Windows 8 on October 26th, 2012. As we continue to test Microsoft’s newest operating system and its compatibility with Queen’s-supported applications, ITServices will provide "best effort" troubleshooting and support. However, at this time ITServices cannot guarantee that all Queen’s-supported systems and applications will function trouble-free in Windows 8.
| Operating System | Versions | Distribution | Level of Support |
|---|---|---|---|
| Microsoft Windows 7 (32 bit/64 bit) | SP 1 | Campus Computer Store | Supported |
| Microsoft Windows Vista 32 bit Enterprise and Business | SP 2 |
Campus Computer Store | Supported |
| Microsoft Windows XP 32 bit Pro | SP 3 | Campus Computer Store | Supported |
| Mac OS X | 10.6, 10.7 | Campus Computer Store | Supported |
| Mac OS X | 10.5 | Expired - 07/31/12 |
| Software | OS | Versions | Distribution | Level of Support |
|---|---|---|---|---|
| Adobe Reader |
Win Mac |
X 10.1.4 Reader X |
||
| BI Query (formerly GQL) | Win |
10.1.2 |
Ida | |
| Fetch FTP | Mac | 5.3 |
Free Download | Supported |
| Filezilla | Win |
3.5.3 |
Ida | |
| Granite Enterprise | Win |
4.8.1 |
Ida | |
| Ida | Win |
2.1 |
Ida | |
| Internet Explorer | Win |
Current Version |
Supported | |
| JellyFiSSH | Mac | v4.5 | Mac Software Download | Distribution/Referral |
| Jen's File Editor | Win | 0.2.9 | Ida | Supported |
| Mac Mail (IMAP Only) | Mac | Current Version |
Supported | |
| Mac Mail/ICal/Address Book (Exchange) | Mac |
10.6 10.7 |
Apple | Installation/Referral |
| Macintosh Software Manager | Mac | 1.8.3 | Mac Software Download | Supported |
| Maple |
Win Mac |
12.0 |
Dupuis Hall, G13 | Distribution/Referral |
| Matlab |
Win Mac |
R2012a | Dupuis Hall, G13 | Distribution/Referral |
| Microsoft Excel |
Win Mac |
2010, 2007 2011, 2008 |
Campus Computer Store | Supported |
| Microsoft Outlook (IMap and MAPI) |
Win Mac |
2010, 2007 2011 |
Campus Computer Store | Supported |
| Microsoft PowerPoint |
Win Mac |
2010, 2007 2011, 2008 |
Campus Computer Store | Supported |
| Microsoft Word |
Win Mac |
2010, 2007 2011, 2008 |
Campus Computer Store | Supported |
| Mozilla Firefox |
Win Mac |
Current Version Current Version |
Free Download | Supported |
| BlackBerry Enterprise Server |
Blackberry |
4.01 or greater |
Supported | |
| NVivo | Win | 8 | Dupuis Hall, G13 | Distribution/Referral |
| Oracle Calendar |
Win Mac |
10.1.2.4 10.1.0.0.710 |
|
Expired (2012-07-04) |
| Oracle Database Client |
Windows 7 Win Vista 64 bit Win Vista 32 bit Win XP |
10.2.05.0 10.2.0.4.0 10.2.0.3.0 10.2.0.1.0 |
Ida | Installation/Referral |
| Packman | Win XP/2000 | 7.6 | Free Download | Supported |
| QFTP | Win | 2.6.9 | Ida | Installation/Referral |
| QWS3270 Secure (pcics) | Win |
4.6.0.1 |
||
| Safari | Mac | Current Version | Supported | |
| SAS | Win |
9.2
|
Dupuis Hall, G13 | |
| SAS License Renewal | Win | 2010 |
Ida | Installation/Referral |
|
Solid Edge ST 4 - 104.0.0.82
|
Win 32-bit Win 64-bit |
|
||
| SPSS/PASW Statistics/IBM SPSS Statistics |
Win 32-bit Win 64 bit Mac |
21.0.0.0 21.0.0.0 21.0.0.0 20.0.0.0 |
Ida or CD Ida or CD CD |
Expired (12/05/2012) |
|
Symantec (Norton) AntiVirus
|
Mac 10.5 |
10.2.3 10.2.1 CE |
Mac Software Download
|
Expired (12/10/2012) |
|
Symantec Endpoint Protection |
Win 32-bit Win 64 bit Win 32-bit Win 64 bit |
11.0.7200.1147 11.0.7200.1147 11.0.7000.975 11.0.7000.975 |
Expired (08/22/2012) Expired (08/22/2012) |
|
| TN3270X |
Mac |
3.2.4 | Distribution/Referral | |
| TSM Backup |
Win 32-bit Win 64-bit Mac |
6.2.1.0 6.2.1.0 |
||
| TSM Daily |
Win XP/Vista |
3.2 |
| Under Consideration | Status |
Comments |
|---|---|---|
| Degree Data Warehouse 10.3 - BI Query (formerly GQL) | Ida - Beta | ITServices & beta tester Review |
|
Granite Enterprise 5.6.1 |
Ida - Alpha | ITServices Review |
|
Symantec Endpoint Protection 11.0.6005.562 (Mac) |
Beta |
ITServices & beta tester Review |
|
TSM Backup 6.4 (64 bit & 32 bit) |
Ida - Beta | ITServices & beta tester Review |
| Expired Software | OS | Versions | Queen's Archived Support Docs | Vendor's Support Pages | Date of Expiry |
|---|---|---|---|---|---|
| Advance CS | Win |
Ida Release 9.5.1 Ida Release 9.5 |
2011-10-03 2011-03-28 |
||
| Mac OSX 10.5 | Mac | 10.5 |
http://www.apple.com/support |
07/31/12 | |
| Microsoft Office |
Win Mac |
2003 2005 |
http://www.microsoft.com/support | 2012-03-01 | |
| Oracle Calendar |
Win Mac |
10.1.2.4 10.1.0.0.710 |
http://docs.oracle.com/cd/B25553_01/collab.1012/b25491/calendar.htm
|
2012-07-04
|
|
|
Symantec (Norton) AntiVirus
|
Mac 10.5 |
10.2.3 10.2.1 CE |
|
|
2012/12/10 |
|
Symantec Endpoint Protection |
Win 32-bit Win 64 |
11.0.7200.1147 11.0.7200.1147 11.0.7000.975 11.0.7000.975 |
|
|
2012/12/10 |
Request Change to the Supported Software List:
- Users may request that applications be added to the support product list by submitting a request using the Supported Software Request Form http://www.queensu.ca/its/apps/forms/itsc/software_request/software_request.php
- Presently the committee that reviews software applications for support has not convened but will do so in the immediate future. At such time any requests via the Support Software Request Form will be reviewed.
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