ITServices
Queen's UniversityAdobe Reader FAQs
ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or an Ida trouble report or call us at 613 533 6666.
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Q. When I try to open a pdf on a mapped drive I get an "access is denied" error
As explained at http://itimesaver.wordpress.com/2010/12/09/adobe-reader-x-access-denied/ and http://kb2.adobe.com/cps/860/cpsid_86063.html/ the problem is with a new feature in Adobe Reader X called Protected Mode. This problem has been corrected in an update to Adobe Reader 10.0.1 which will be available from Ida soon, and can be downloaded from the Adobe Reader download page. Or you can disable Protected Mode as follows
- select Edit–> Preferences
- select Category General,
- uncheck Enable Protected Mode at Startup
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