ITServices
Queen's University
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| Description: |
Ida (ITServices Desktop Assistant) retrieves, installs, configures, and updates Windows applications in use at Queen's. When Ida installs a package it automates the process as much as possible. Ideally you confirm the installation and do nothing else until the job is finished. Expert users (or the merely paranoid) can demand more control over the process.
Ida replaces Packman and has newer versions of some software than Packman does. It is not necessary to uninstall Packman as the two can co-exist for now. |
| Company: | ITServices |
| IT Services Supported Platform: | 32 bit and 64 bit Windows XP, Vista and Windows 7. ITServices currently provides "best effort" support of 64 bit XP and Vista. Some software can not be installed from Ida if it is not supported by the vendor for the given operating system. |
Requirements & Availability:
This software is available to: Faculty, Staff and Students
Windows:
Download Instructions
As of August 19, 2012 students in residence MUST install Ida 2.1.0 to run the ResNet Activation task on their Windows PC.
XP users who haven't already installed Ida yet
Ida 2.1
- contains both the .NET2 install and the same Ida install as in Ida_Setup.exe
Windows Vista, Windows 7, or an XP user and have already installed Ida once before
Ida 2.1
This RTF document has more detailed instructions for Installing Ida.
Installing_Ida.rtf
Mac: Ida will not run on a Mac. Use the Macintosh Software downloads page
Support Level: Supported
- Ida FAQs
- Ida Tutorials
- To report a problem to Team Ida:
- select the Trouble Report in the menu from the Ida i icon in the notification area of the Taskbar
- send e-mail to ida at queensu.ca (replace at with the @ sign)
- Issues with this software should be addressed with the ITServices Support Centre at 613 533 6666 during business hours or by filling out the webform at http://www.queensu.ca/its/apps/forms/itsc/helpform/
Copyright Queen's University
Kingston, Ontario, Canada K7L 3N6 613.533.2000