Ida gets its information about what software is available from its server. It should periodically check for updates, but it sometimes forgets to. You can trigger an update by submitting a Check Server in the Task Manager. You can find Check Server in the View menu or initiate it by selecting Check Server when you right-click the Ida icon in the Windows Task Bar.  See also Ida is confused about what the operating system is... in another FAQ.

Ida will prompt you to install anti-virus software if it sees you don't have any installed. If it is not prompting you to install it you probably already have some anti-virus software installed and it's a really bad idea to install a second anti-virus program on top of another. Uninstall the other software first and Ida will prompt you to install the Queen's anti-virus software. See the Symantec FAQs.

Ida will prompt you to install software if

• you have no anti-virus software - it will prompt you to install the site licensed anti- virus software - Symantec Endpoint Protection
• you have an old version of software for which it has an update
• you have been given download access for restricted software
• you are in a course or department for which particular software is needed

If Ida doesn't recommend that you install the software that you want you can still request that Ida install it. The list of software that is available for your operating systemcan be accessed by opening the Task Managerand then select Install... off the Packages menu. Select the software you want and click Add.  Then Submit the task(s) in the Task Manager .See also Ida is confused about what the operating system is... in another FAQ.

First time installs of restricted software need to follow the request procedure for that software, see the link for it off the Software page, but if you have a new PC and need to install software you already had on your old PC....

• send an Ida trouble report   or
• send an e-mail to ida at queensu.ca (replace the at with @)    or
• contact the ITServices General Office by email (at g13-l@lists.queensu.ca) or by telephone (at 613.533.6741)

Ida now has a "hide this update" feature like Windows/Microsoft Update.Simply un-select the items you don't want to install and Submit the task - Ida will ask if you want to hide those items that were unselected.  Anytime you want to check what's been hidden you can check the box to View hidden recommendation(s) at the bottom of the task list in the Task Manager.  Or if the software is restricted to a certain set of users and you don't need that software ever again, you can get your netid taken off the list of users with access to download it if you:

• send an Ida trouble report    or
• send an e-mail to ida at queensu.ca (replace the at with @)   or
• contact the ITServices General Office by email (at g13-l@lists.queensu.ca) or by telephone (at 613.533.6741)

Right-click the icon for the software in the Applications Managerand select Uninstall. Then Submit the uninstall task in the Task Manager.

The button that you need to click on should be selected by default, so pressing on the Enter key should get the install to proceed.  Typically this problem only happens if you have a non-typical screen resolution.  We would appreciate it if you would send us a trouble report (see the FAQ about how to create a trouble report) with the details of your screen resolution so that we can correct the problem.

If Ida doesn't recommend that you run a tweak that you want you can still request that Ida run it. The list of tweaks that are available for your operating systemcan be accessed by opening the Task Managerand then select Add... off the Tweaks menu. Select the tweak you want and click Add.  Then Submit the task(s) in the Task Manager

Right-click the Ida icon in the Task Bar and select Preferences.  In the window that opens, click on the Forget Identity button and click on Apply and OK.  Ida will then prompt you to fill in an Identification task in the Task Manager.

You should be able to find Ida.exe in the Program Files folder. When you run Ida.exe it should configure Ida to run on start up. You can right-click Ida in the Applications managerto create a shortcut on the desktop.

Ida will present you with a trouble report if it encounters an issue that it doesn't know how to deal with. This probably means there's a bug in Ida that wasn't encountered in our testing that needs to be fixed. It will really help us out if you submit the trouble report. It will help even more if you can enter any comments about what was going on at the time of the crash. And it will also help if you confirm your contact information (and correct it if it is wrong) so that we can respond to you.

If you are having a problem with Ida you can get Ida to send us a trouble report by selecting Trouble Report off the right-click menu of the Ida icon in the Task Bar, or off the Help menu in the Application Manageror the Task Manager. Please include as much information as you can about what you were trying to get Ida to do, what you saw on the screen, etc. And it will also help if you confirm your contact information (and correct it if it is wrong) so that we can respond to you.

Ida (like Packman) uses the system process counters to find its way through the processes used to install software. You may see this message if the process counters are disabled or corrupted

• XP users may be able to use a tool to fix performance counters - send a trouble report to request it be sent to you. Or follow the manual process described at http://support.microsoft.com/default.aspx? kbid=300956
• Vista and Windows 7 users can follow the process to rebuild the list of performance counters at http://technet.microsoft.com/en- us/library/cc727151.aspx
  1. Click Start, expand All Programs, and expand Accessories.
  2. Right-click Command Prompt, and then click Run as administrator.
  3. At the command prompt, type lodctr /r, and then press ENTER.

If these fixes don't help, submit a trouble report or contact the ITServices Support Centre

See the ResNet FAQs

In order to get Ida to be able to do the install, turn off Intrusion Prevention as follows

• open Norton 360
• click on Settings
• click on Firewall
• click on Intrusion and Browser Protection
• turn off Intrusion Prevention - it offers a choice of time limits - what you pick will depend on how long you expect to need Ida to function

1. On the Start menu, click All Programs.
2. Click Accessories.
3. Right-click Command Prompt and choose RUN AS ADMINISTRATOR from the shortcut menu.
4. (Vista or Windows 7 UAC) When the User Account Control dialog appears, click Continue.
5. At the command prompt type the following: regsvr32 vbscript.dll
6. Press Enter on your keyboard. A message should appear stating "DllRegisterServer in vbscript.dll succeeded."
7. Click OK and try installing Ida again.

The 2753 error happens when an installer (in this case Ida's) wants to make sure all older versions of the software have been removed before installing the new version, but something has happened to make it unable to find the old versions to uninstall. Sometimes this happens if the old version was installed using a different Windows account - we've seen the error on folks who have switched to using active directory or if someone else's account was used to install Ida.

1. Instead of getting Ida to try to update itself, manually uninstall Ida
   1. if Ida hasn't just crashed, shut it down by selecting Exit off the right-click menu of the Ida icon in the Windows Task bar
   2. XP - open Add or Remove Programs, Vista or Windows 7 - open Programs & Features (accessible from the Control Panel), select Ida and uninstall
2. When the uninstall completes or does as much as it can, reinstall Ida
   1. download and install the small setup file from the Ida web page

The software you are trying to install is no longer available. To update Ida to know about what is currently available get Ida to do a Check Server - select it off the View menu in the Task Manager or Application Manager or off the right-click menu for the Ida icon in the Windows Task bar and Submit it.

Check if Ida.exe (usually in C:\Program Files\Ida) has been set to run in compatibility mode.Right-click it in Explorer and select Properties, Compatibility tab. If there is a checkmark on Run this program in compatibility mode for, uncheck it and restart Ida.

Periodically the malware removal software Malwarebytes decides that the file that Ida stores the icons in - Packages.icl) is malicious. Please report the problem to team Ida by sending e-mail to e-mail to ida at queensu.ca (replace at with the @ sign).  To restore the icons restart Ida or select Check Server off the right-click menu for the Ida icon in the Windows Task bar and Submit it.