ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
pcics is restricted to staff and faculty.
To obtain access to the BI Query data warehouses, follow these directions:
There are a few things that can cause a connection failure.
You have been allocated 1 license for the software. Once you have downloaded to a PC you can not download it again until your download access is reset. Contact the ITServices General Office by email (at email@example.com) or by telephone (at 613.533.6741) letting them know you have a new PC and need your license for BI Query and the data warehouses reset (be sure to include the list of data warehouses and whether you need BI Query Update or just BI Query User).
Access to the applications is restricted to PCs on the Queen's network - so even if you install the software you won't be able to login. There is a remote access service - see Managed Services for Windows Remote Access for details.