ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
Are you trying to do this over wireless? Solid Edge is a really really big program and the install file is huge. You want to use a wired connection to download anything that big. There are wired connections in the library.
Check the System Requirements at Solid Edge system requirements.
The install should have installed it, but if something went wrong, contact the ITServices Support Centre and they can send you the license file - SELicense.dat. Copy this into the Preferences folder of your install directory, usually - C:\Program Files\Solid Edge ST6\Preferences
The install should have installed it, but if something went wrong, contact the ITServices Support Centre and they can send you the file Normal_APSC161_2013F.dft to copy into your templates directory - usually C:\Program Files\Solid Edge ST6\Templates.
The install should have set this, but if something went wrong, you can change it. Open Solid Edge, click on the icon in the upper right and select Solid Edge Options on the menu. Select Helpers on the left and click Ordered on the right and click Apply.
The install should have installed a list for you, but if something went wrong, you can update the list by clicking on the Edit Creation Options link in the Solid Edge start up window and then adding and removing what's listed. If you can't find the APSC 161 Draft when you Browse, see the FAQ above for how to get it into your Templates folder.
Go to Start -> Accessories, right click on command prompt and click "run as administrator". Enter "cd C:\Windows\System32" (replace the directory to what is appropriate for your PC) and then enter "regsvr32 vbscript.dll". It should confirm that vbscript has been registered - try the install again.