Getting Started for Staff

Photo credits: Greg Black

 

First Steps

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1. How do I get my NetID?

The day after you have had your information entered into the Human Resources system by your HR Departmental Administrator, you can get your Queen's Network Identity (NetID) by contacting your ITAdmin Representative (Computing) or by coming into the ITServices General Office with your staff card. Your NetID gives you access to most resources and services offered by ITServices at Queen's.



2. How do I get an email account?

Your email account can be created and activated by contacting your ITAdmin Rep (Computing). This account includes integrated calendar, contacts and tasks functionality and synchronizes seamlessly with mobile devices.



3. How do I get a telephone in my office?

Telephone access is available by contacting your ITAdmin Representative (Telecom).



4. How do I get Internet access in my office?

Telephone access is available by contacting your ITAdmin Representative (Telecom).



5. Where do I get free antivirus software?

Queen's has purchased a site license for Symantec Endpoint Protection (SEP) for use by every member of the Queen's community. SEP, along with a variety of other software packages and services, is distributed as a download through ITServices Desktop Assistant (Ida).

Additional Information

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What services are available to me for data backup?

Tivoli Storage Manager (TSM) is a backup tool available through Ida which allows users to back up the disk drives on most workstations connection to the campus network.

Are there file sharing services available at Queen's?

QShare is the online file storage, distribution and sharing solution for the Queen's community.

Is wireless Internet access available on campus?

Wireless Internet access, including a secure wireless network (WPA2), is available in many locations across campus. Please consult this list for updated locations.

How can I manage security and access on desktop computers?

Windows Active Directory (AD) File Service is an enterprise solution for managing user and computer accounts.

 

Are there any professional development opportunities for staff available through ITServices?

ITServices has a number of free programs available for the professional development of Queen's faculty, staff and students. These include workshops (hands-on, instructor-led training in the systems and services used at Queen's); lunchtime lectures (instructor-led presentations); and showcases (drop-in demonstrations featuring an emerging technology and how it might be utilized in a teaching and learning environment).

 

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For more information about the various services available to staff members at Queen's, please visit our Services for Staff page.