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Queen's University

Getting Started for Staff



Information Technology Services welcomes you to Queen's.
Helping to manage your way for all your technology needs.


 New Faculty Brochure Cover


Information Technology Services
provides the expertise, services and infrastructure that are critical
to the academic and research mission of Queen's University.


The ITS RESOURCE GUIDE below provides helpful resources to get you started.
Click the link to view.


Queen's Staff ITS Resource Guide

* PDF files can be read for free using Adobe Acrobat Reader.




Getting Started in Five Easy Steps


1. Get your NetID!


Your NetID is your network identity at Queen's University. It gives you access to most resources and services offered by ITS at Queen’s.


The day after your information is entered into the Human Resources system by your department's HR administrator, you can get your NetID by contacting your ITAdmin Rep.

2. Get connected!


A high-speed wired network is available in virtually all offices and labs, and in many classrooms. To set up your office network connection, contact your ITAdmin Rep.


Wireless access, including a secure wireless network (QueensuSecure_WPA2), is available in many locations across campus. View our wireless map for coverage areas. For help connecting to wireless, please see our wireless networking tutorials.

3. Set up email and phones!


Your email account can be created and activated by contacting your ITAdmin Rep. This account includes integrated calendar, contacts and tasks func­tionality and synchronizes seamlessly with mobile devices. Microsoft Office Pro is licenced for University owned computers and can be downloaded from MyQueen'sU. Microsoft Office ProPlus is licenced for personal use and can be downloaded from Office365


Telephone access can also be set up by contacting your ITAdmin Rep.

4. Protect yourself!


Here are some ways to keep personal and confidential information safe:

Visit the Security section of the ITS website to learn more about information security and safe computing.

5. Ask for help!


The IT Support Centre (ITSC) is your first point of contact for technical problems and can provide advice on safe computing. 


Visit us, call us at 613-533-6666, or contact us online – and we’ll be happy to help you out! (See the Quick Reference Guide below for our contact info and hours.)




Need more info?


Visit our Services for Staff page to learn more about what ITS can do for you!




Quick Reference Guide


Kingston, Ontario, Canada K7L 3N6 613.533.2000