Getting Started for Staff

First Steps

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1. How do I get my NetID?

Get your Queen's Network Identity (NetID) by contacting your ITAdmin Representative (Computing) or by contacting the ITServices General Office. Your NetID gives you access to most resources and services offered by ITServices at Queen's.



2. How do I get a telephone in my office?

Telephone access is available by contacting your ITAdmin Representative (Telecom).



3. How do I get Internet access in my office?

To request a wired connection, email connect@queensu.ca with your contact information, location and jack number. Consult    your ITAdmin Rep to determine whether you need a static or a dynamic IP address.



4. How do I get an email account?

Your email account can be created and activated by contacting your ITAdmin Rep.



5. Where do I get free antivirus software?

Queen's has purchased a site license for Symantec Endpoint Protection (SEP) for use by every member of the Queen's community. SEP, along with a variety of other software packages and services, is distributed as a download through ITServices Desktop Assistant (Ida).

Additional Information

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What services are available to me for data backup?

Tivoli Storage Manager (TSM) is a backup tool available through Ida which allows users to back up the disk drives on most workstations connection to the campus network.

Are there file sharing services available at Queen's?

QShare is the online file storage, distribution and sharing solution for the Queen's community.

Is wireless Internet access available on campus?

Wireless Internet access, including a secure wireless network (WPA2), is available in many locations across campus. Please consult this list for updated locations.

Is there a calendaring service available at Queen's?

Oracle Calendar facilitates the scheduling of people and resources (such as meeting rooms) into meetings, appointments and other activities.

How can I manage security and access on desktop computers?

Windows Active Directory (AD) File Service is an enterprise solution for managing user and computer accounts.

 

Are there any professional development opportunities for staff available through ITServices?

ITServices has a number of free programs available for the professional development of Queen's faculty, staff and students. These include workshops (hands-on, instructor-led training in the systems and services used at Queen's); lunchtime lectures (instructor-led presentations); showcases (drop-in demonstrations featuring an emerging technology and how it might be utilized in a teaching and learning environment); and online learning opportunities (Atomic Learning and Element K).

 

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For more information about the various services available to staff members at Queen's, please visit our Services page.