Getting Started for Students

 

Photo credits: Greg Black

 

 ITServices 2012 Back-to-School Flyer (PDF*, 440 KB)

 

* PDF files can be read for free using Adobe Acrobat Reader.

 

Getting Started in Five Easy Steps

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1.  Get a computer.

If you don't already have a computer, the Campus Computer Store offers great discounts for students on hardware, software and accessories. Financing options are available too! Shop online or visit the campus location in Dupuis Hall.

2.  Activate your NetID and create a strong password.

Your NetID is your online identity at Queen's, and is assigned to you when you are offered admission to the University. It is used to access numerous services at Queen's, including:

• O365 Email
• MyQueensU/SOLUS
• Moodle (online course materials)
• campus wireless networks
• library databases

You must activate your NetID before you can access services with it. Activating your NetID includes creating a strong password, which you should never share with anyone. You will never be asked for your NetID password by anyone in ITServices.

3.  Set up a campus Internet connection.

• If you are moving into residence, ResNet and ResTel are included in your fees.
• Connect to wireless networks while on campus. Most buildings have encrypted WPA2, which is much better than the unsecure queensu Wi-Fi since you don't have to log in every time - and it's more secure (of course!).

4.  Make your computer safe from viruses.

Queen's has a site license for Symantec Endpoint Protection (SEP), and antivirus software, that's available free of charge to every member of the Queen's community:

• SEP for Windows is downloaded through Ida, the ITServices Desktop Assistant.
• SEP for Macs: scroll down and look for "SEP".

5.  Get help.

• The IT Support Centre offers troubleshooting and software support by telephone, at our walk-in desk, through our online help form and at our drop-off depot. 
• Campus Computer Sales & Service has a hardware repair shop in Stauffer Library. The hardware depot is authorized to perform warranty service on many name-brand computers, including Toshiba, Dell, Lenovo, HP and Apple.

 

Additional Information

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What's the Emerging Technology Centre all about?

The Emerging Technology Centre (ETC), a multimedia lab and resource centre, is located in Mackintosh-Corry Hall, Room B109. It offers a host of services to students, all free of charge, including:

• computers with updated multimedia software which are available for working on academic or personal projects;
• scanning equipment (for slides and documents);
• video capturing equipment (VHS and DVD); and
• a podcasting/vodcasting studio.

What about web space?

Every student at Queen's gets personal Wiki and QShare web spaces:

• The Queen’s Wiki is an online collaboration tool that allows users to create, share and publish content to the web while controlling access permissions.
• QShare is a secure, web-based file storage and sharing solution that’s accessible anytime, anywhere.

Where can I learn more about student safety?

• Visit the Security section of the ITServices website to learn about electronic security and safe computing.
• Take ITServices' online course, Computing Safely @ Queen's, to learn the basics of personal computing safety. Test your knowledge by taking the quizzes!
  
• For general student safety information (at home, on campus, online and personal safety), visit the Student Safety and Community Living section of the Student Affairs website.

What else do I have access to?

• Visit our Services for Students page to learn more about what ITServices can do for you!

 

 

PS - We recommend the sushi.