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Queen's University

Getting Started for Students


Photo credits: Greg Black


 ITServices Back to School Guide (PDF, 443 KB)


* PDF files can be read for free using Adobe Acrobat Reader.


Getting Started in Five Easy Steps

1.  Get a computer.

If you don't already have a computer, the Campus Computer Store offers great discounts for students on hardware and accessories. Financing options are available too! Shop online or visit the campus location in Dupuis Hall.

2.  Activate your NetID and create a strong password.

Your NetID is your online identity at Queen's, and is assigned to you when you are offered admission to the University. It is used to access numerous services at Queen's, including:

You must activate your NetID before you can access services with it. Activating your NetID includes creating a strong password, which you should never share with anyone. You will never be asked for your NetID password by anyone in ITServices.

3.  Set up a campus Internet connection.

  • If you are moving into residence, ResNet and ResTel are included in your fees.
  • Connect to wireless networks while on campus. Most buildings have encrypted WPA2 that you don't have to log in every time - and it's more secure (of course!).

4.  Make your computer safe from viruses.

Install antivirus software on all computers and devices, and make sure your software and virus definitions are always up to date. If you are unsure of what software to use, the IT Support Centre can provide recommendations and advice.


5.  Get help.

  • The IT Support Centre offers troubleshooting and software support by telephone, at our walk-in desk, through our online help form and at our drop-off depot. 
  • ITServices has a hardware repair shop in Stauffer Library. The hardware depot is authorized to perform warranty service on many name-brand computers, including Toshiba, Dell, Lenovo, HP and Apple.


Additional Information

Where can I find the software I need?

ITServices has negotiated exclusive discounts with some of our software vendors that we can pass on to members of the Queen's community. We can even provide some products, such as Microsoft Office, for free!


Here are a couple of ways to obtain ITServices supported software:

  • Some programs and applications can be downloaded for free from the Software Centre in MyQueensU.
  • Certain other products can be purchased from the Campus Computer Store, in Dupuis Hall, Room G25. 

What about web space?

Every student at Queen's gets personal Wiki and QShare web spaces:

  • The Queen’s Wiki is an online collaboration tool that allows users to create, share and publish content to the web while controlling access permissions.
  • QShare is a secure, web-based file storage and sharing solution that’s accessible anytime, anywhere.

Where can I learn more about student safety?

What else do I have access to?

Kingston, Ontario, Canada K7L 3N6 613.533.2000