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Queen's University

Getting Started for Students

University Ave Street Scene

Welcome to Queen's University! Information technology is an important aspect of university life.
Whether you are a new student, transfer student or graduate student, ITS is here to offer our assistance and services during your time at Queen's.







This guide aims to inform students about technology resources and services

available to you.

To make your transition an easy one, Information Technology Services (ITS) has provided actions new students should take before and when they first arrive on campus. Get started now!


Before you arrive

After you arrive

Steps you can take BEFORE you arrive on campus



Create your account

Activate your Queen's NetID account

Your Queen’s NetID is your unique account identification that allows access to online services and resources such as Queen’s Email and Calendaring Service, SOLUS Student Centre and MyQueensU. To use these and other online resources, you first need to activate your Queen’s NetID account.


Note: ITS recommends you follow the strong password guidelines when choosing a password. 


 netid.png NetID Activation


Related links:

NetID Best Practices

NetID Change Password

Set up and activate your Queen's Email

Once your NetID is activated, you can log into Microsoft Office 365, your official Queen's email service to set up your email account. All university email correspondences will be sent to this account.


Office 365 Email Activation

Related links:

Activate an Email alias

Office 365 Email Tutorials

Office 365 Calendar Tutorials

Download Microsoft Office for FREE

Queen’s offers Microsoft Office 365 ProPlus free for students! Office 365 ProPlus is a subscription service for the current version of the Microsoft Office Suite for your PCs, tablet and phones. Use your NetID to download and install Microsoft Office applications.


officeicon.png Office 365 ProPlus Download & Install

Related links:

Microsoft Office 365 ProPlus

OneDrive for Business

Skype for Business


Prepare your computer

square.pngUpdate your computer

Make sure your system and programs are up to date before you arrive on campus. This is one of the most important steps in protecting you and your computer. If you have a Windows operating system, check Microsoft Windows Updates for the latest service packs.


square.pngInstall antivirus software

Ensure your computer's operating system is safe by installing a reputable antivirus software is installed. Make sure that your virus definitions are always current and perform regular scans of your system. Suggestions for  antivirus software is available from our site.


square.pngBack up your stuff!

Make sure you have an extra copy of important information. Backing up your machine regularly can protect you from the unexpected. OneDrive for Business is also available to save your data files.




Need to purchase? 

Computers and cellphones

If you need to purchase a new computer, laptop or mobile device, look first at the Queen’s Campus Computer Store where you can find amazing discounts on hardware and accessories – even cellphone plans!


Campus Computer Store

Related links:

CCS Product Finder

Computer Requirements for New Students


Help is available!

square.pngGet help when you need it

If you need assistance with any of your technology, before or when you arrive on campus - help is available to you. The IT Support Centre is your first point of contact for technical problems and can provide advice on safe computing.


it-support.png IT Support Centre



ITS also provides self-help tutorials that offer step-by-step information on related student services. To use these self-help resources look for the FAQs and tutorials on the ITS Help & Support webpage.


Help & Support Tutorials




NOW that you have arrived


Make your connections

ITS offers a number of network services, including ResNet, wireless and wired networks


ResNet - Residence Internet Service

Students in Queen's University residences are connected to ResNet which provides a wired internet connection in their room. For more information see the Queen's University Residences Internet Service supporting documentation.


connections.png Setup your ResNet

Related links:

Register your router

Gaming systems

Electronic Information Security Policy

square.pngWireless Network

Queen's provides all students with free internet access in most places on campus. Use the QueensuSecure_WPA2 secure wireless network with your NetID when accessing wireless internet service on campus.


Note: Wireless access is generally not available in residence rooms, but is available in most residence common areas and in many other places across campus. Contact your residence for more information.


connections.pngConnect to Wireless on Campus

Related links:

Secure wireless

Wireless network policies

square.pngWired Network

The campus is equipped with a high speed wired data network. An Ethernet connection is available in virtually all offices and labs, many classroom podiums, a few classrooms at every seat, and various computing sites in common areas of campus buildings.


connections.pngWired  Network 


Get informed about IT Security


square.pngLearn about information security and safe computing

Having a strong password is your first line of defense against intruders. It is important that you take the proper steps to protect your computer and its data. Educate yourself on mobile and social networking best practices as well as Queen’s security policies.

lock.pngInformation Security Awareness Training Video

Related links:

Phishing scams


Best Practices

Copyright guidelines for students

Downloading and/or sharing of copyright material is in violation of the Acceptable Use of Information Technology Resources Policy. This often involves the use of bit torrents to download copyrighted entertainment material such as movies, tv shows, audio and ebooks, etc.

lock.png Acceptable use of information

Related links:

Phishing scams


Best Practices


First year students


"Things I wish I had known ..."

 - feedback from first year students



Microsoft Office is FREE for all students during their time here.

ITS has good tutorials for setting up your email with your phone.

Stauffer Library has a walk-in computer help desk for technical help when you have questions. 



Kingston, Ontario, Canada K7L 3N6 613.533.2000