Information Technology Services
Information Technology Services

Uploading and Managing Content

This tutorial covers the following topics:

Uploading Content Using the Add/Edit Wizard

Videos and other types of content can be added to a Streaming Library using the Add/Edit Wizard.

The Add/Edit Wizard has three main forms: Description, Manage Content and Publish.

screenshot of Components of the add/edit wizard

To upload a video using the Add/Edit Wizard:

  1. From the main interface, select Media Library from the Navigation Pane.

  2. Select the +Add button on the left-hand side of the Media Library.
    screenshot of add content button

Entering a Description and Credits

Enter descriptive information for your video, including title and date produced, as well as optional information such as descriptive text, keywords, and credits.

  1. Enter a Title for your video and select a date for the Date Produced field (required) or leave set as the default, which is the date of upload (both required).
    screenshot of Description form
  2. Optional: select a genre, enter copyright, description or keywords, as you wish.
  3. Optional: If you would like to add credit(s) to your content, complete fields in the Enter Credits section, such as First Name and Last Name, as well as Role (e.g. Speaker), and so on.
  4. Select the Add Credit button.
    screenshot of  Credits form

  5. Select the Continue button to proceed to the Manage Content form.

    screenshot of continue button

Managing Content Using the Add/Edit Wizard

Upload and manage audio/video, images, links, attachments, or manually enter media.

From the Manage Content form, you can upload and manage the following types of content:

Adding Audio/Video Files

  1. With Audio/Video sub-form selected in the Options drop-down menu, select Add files button or drag files into the "Drag files here" area.
    screenshot of add file
  2. Select the Start Upload button.
    screenshot of start upload

    The upload status bar will advance as your content is uploaded.
    screenshot of file upload progress

  3. Once your video has uploaded, it will display in the Media table along with the status of the video.
    Initially, the status will display as Pending Processing.
    screenshot of pending processing
  4. If the video Duration and Dimensions are detected, those values will be added. If no values appear after processing, you can manually enter the correct values.
  5. Optional: select a Bandwidth label. See the Ensemble Bandwidth Labels guide (opens in new window) for more information.
  6. Select the Preview button to test your new video.
  7. When the video has completed processing, it will display as Ready.
  8. Optional: create annotations or upload closed caption files. The trim the video (opens in new window) functionality is not currently available.
  9. When the video has completed processing, it will display as Ready.
    screenshot of ready status

Note: After uploading a video, it will be displayed in the Media Library with a "Ready" status, but you may encounter an error when attempting to play it. This is because the video is still being processed. Processing takes approximately as long as the length of the video. (e.g. A three minute video will take approximately three minutes to process and a 40 minute video will take ~40 minutes to process).

You can proceed to the Publish form by clicking the Continue button or navigate away from the Manage Content form while the video is processing. To add or edit additional content, including Images, Links, Attachments, or to Manually Enter a Media Path, click the Options field and select the desired option.  Details on how to manage these types of additional content are available in the following sections.


The Images option allows you choose the preview and thumbnail image for a video. You can also upload additional images to create an image gallery or update the preview/thumbnail images.

Images are uploaded using the same steps as the audio/video uploading process. For best results, preview images for a video should be the same size as the video dimensions.

  1. With Images sub-form selected in the Options drop-down menu, click Add files button or drag files into the Drag files here area.
  2. Click Start Upload button.
  3. Select Preview or Thumbnail radio button to select that image as the preview and/or thumbnail image.
  4. Select the Delete button to delete all images checked for deletion.
  5. Select the thumbnail image in the left column to view the image at full-size.


  1. From the Manage Content form, select Links in the Options drop-down menu to enter hyperlinks related to the content.
  2. Include a Name and URL for the hyperlink.
  3. Optional: include a Description.
  4. Click +Add to save.

Note: Links cannot be edited once entered, but they can be removed using the Delete button.


  1. From the Manage Content form, select Attachments in the Options drop-down menu.
  2. Upload attachments such as PDF or Word file to supplement your video. 
  3. The Attachments table shows all files that have been added.
  4. You can enter a description for your attachment in the box below the title field.
  5. Click the Delete button to remove the file.

Manually Enter a Media Path 

  1. From the Manage Content form, select Manually Enter Media in the Options drop-down menu.
  2. Use this option to enter the path to a live stream (e.g. an RTMP path).
  3. Optional: If you are entering a live stream, select the Media is a Live Stream checkbox.
  4. Select the +Add button to save the Media path. 
  5. If the media path is active/live, click the Preview button to ensure the media path is correct before you continue.


Videos can be annotated to highlight specific points in time.  There is also a annotation preset option, these presets can be defined within Annotation Presets (opens in new window) of the Administration menu.

  1. To add annotations, select the Annotate tab in the Add/Edit Wizard.
  2. In the Annotation sub-form, find the point in the video timeline to add the annotation, either by manually using the player controls or as the video plays.
  3. Enter the text for the annotation in the textbox, as you do, the video playback will pause.
  4. Press enter or select the Save button to save your annotation.  Video playback will resume.
  5. To view the annotations, select the Preview button.


The Streaming Service uses JW Player which supports Timed Text Markup Language (TTML/DFXP) and Web Video Text Track (WebVTT) caption files.  All closed caption files that you upload to the Streaming Service must have an ".xml" or ".vtt" file extension. The Queen's Streaming Service supports integration with AutomaticSync CaptionSync service at the organization level, but not at the individual library level. Users can create their own captions, use the integrated Amara Caption Editor to create/edit caption files or have ITS create captions, please visit the Captioning Service page for additional information. Visit the Accessibility Hub to learn more about Video Captions and Audio Transcripts and Video Accessibility.

Adding Captions to an Existing Video

  1. Navigate to your Media Library and locate the video you want to caption and select Edit beside the video.
  2. Select the Caption tab and then the Upload Caption File file tab.
  3. Select the Add file button and browse for the caption file on your computer and select OK. Alternatively, you can drag and drop the captioning file (TTML/DFXP/WebVTT) into the Drag file here area.
  4. Select the Start Upload button.
  5. Select Continue button.

Note: In your media library, videos with captions will have a CC icon in the bottom right of the thumbnail.

Uploading Content using Bulk Upload 

  1. From the Media Library, multiple files can be uploaded by selecting the Bulk Upload button.
  2. In the Bulk Upload window, select Add files button or drag files into the Drag files here area.
  3. Select the Start Upload button.
  4. Once the file(s) have been uploaded, you can close the Bulk Upload window when prompted.
  5. From the Media Library, you can select the Edit button to open the Add/Edit Wizard to manage the title, description, and content for the files.

Deleting Content

Deleting an Item

Content that is deleted with be unavailable to all users, shared libraries, and playlists.

  1. To delete an item, select the Delete button associated with the content to be removed.

  2. Select Yes to confirm the deletion or No to cancel.

Deleting Multiple Items

  1. To delete multiple items, select the checkbox to the left of each video to be deleted, then select the Bulk Delete button.
  2. In the Bulk Delete window, select the Bulk Delete button to delete all content on the list and return to the Media Library.  If you would like to exclude a video from deletion, select the X beside the video to remove it from the list of items marked for deletion.