ITS

Information Technology Services
Information Technology Services

Configuring a BlackBerry for Office 365

 


 

Add an ActiveSync Enabled Account on Your BlackBerry 10 Smartphone

Adding an ActiveSync enabled email account to your BlackBerry 10 smartphone is simple and straightforward:

  1. While viewing the Home screen, swipe down from the top of the screen
  2. Select Settings > Accounts
    • If this is your first account, select the Advanced icon advanced icon that appears along the bottom toolbar.
    • If you have other accounts already, select Add Account, followed by selecting Advanced
  3. Select Microsoft Exchange ActiveSync from the Advanced Setup options (for all ActiveSync based accounts, regardless of mail platform)
  4. Enter the required information, which includes:
    Note:  Your email address is the email address that is "published" in the Queen's Online Directory. For instructions on changing your published address see the Publishing Options tutorial.
    • Username - your netid@queensu.ca
    • Email Address - your netid@queensu.ca
    • Password - your NetID password
    • Server Address - outlook.office365.com
    • Port (443 by default) - leave at 443

    Note: optional fields include Description, Domain, toggles for SSL, VPN, and Push, as well as the Sync Timeframe.

  5. Tap Next to finish configuring the account, and then tap Done.

That's it! You should now have a BlackBerry 10 smartphone configured with email via Microsoft Exchange ActiveSync.

Return to Top

 

BIS Configuration Option for Office 365 on older Blackberry Devices

Please follow these instructions to configure your BlackBerry for BIS service.

  1. Using your BlackBerry's web browser, go to

    screenshot illustrating above step

  2. If your provider supports it, the following screen will appear.
    • Click on Launch Email Setup

    screenshot illustrating above step

  3. If no accounts are currently configured, the New Account screen will appear. See further down (step 8) if you have existing accounts.
    • Enter your email address as netid@queensu.ca, substituting "netid" with your personal NetID.
    • Enter an incorrect password
    • Click Next.
    • This will force the setup into Manual Mode, allowing you to select the correct username and server.

    screenshot illustrating above step

  4. The BlackBerry will now attempt to auto-complete the setup and will fail.
    • This will allow you to click on provide additional settings.

    screenshot illustrating above step

  5. Select IMAP/POP for the account type
    • Click Next

    screenshot illustrating above step

  6. Now enter the correct password
    • In the Email server field, enter outlook.office365.com
    • Enter your username as your full email address of netid@queensu.ca, substituting "netid" with your personal NetID.
    • Click Next

    screen shot illustrating above step

  7. The Success! screen will now appear
    • Click Finish
    • Or you can Add Another Account if you wish to add a Gmail or other Internet Email Account.

    screenshot illustrating above step

  8. When Finished your account will be listed.
    • If you have an existing account when clicking on Launch Email Setup from above, we suggest deleting the account and following all the steps above.
    • Accessing the Advanced Settings fails to allow the full email address as your username on many devices. Following all the steps for BIS activation from above will avoid this problem.

    screenshot illustrating above step

Return to Top