Note: The BlackBerry Z10 and the Q10 will not work with our BES v5 server. You will need to use Active Sync Setup to access email.
See: http://www.zensoftware.co.uk/kb/KnowledgebaseArticle10458.aspx for instructions.
Device Configuration Steps – Warning: the following screen captures may not accurately reflect your device due to variations in provider (ie; Telus, Bell, Rogers) modifications to the operating system. If you need assistance finding Enterprise Activation settings on your device please consult your provider.
NOTE: If you get Queen’s email through a cellular provider (ie; Bell, Telus, Rogers) - STOP and please contact your cellular provider to request that your JES account get removed from the BIS server. Once you have done this follow the configuration steps below.
On your BlackBerry you need to go to Options on your BlackBerry:
Then Advanced System Settings:
Put in your full NetID@queensu.ca email address and the activation password you were sent upon confirmation of account creation. Click Activate.
You will now see Activating:
Once complete you will see the following message:
And then be asked to reboot.
Once completed and rebooted you will see the following:
Your mail is now in the Messages folder which will contain most communications on the blackberry. There is also an icon that looks identical but is named Desktop. That will contain only your email.