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Queen's University

Adding a BlackBerry to the Queens Blackberry Enterprise Server (BES) for Faculty, Staff and Grad Students Only


Note:  BlackBerry 10 phones need to be configured for Active Sync in order to access Queen's email.


Device Configuration Steps – Warning:  the following screen captures may not accurately reflect your device due to variations in provider (ie; Telus, Bell, Rogers) modifications to the operating system.  If you need assistance finding Enterprise Activation settings on your device please consult your provider.


NOTE:  If you get Queen’s email through a cellular provider (ie; Bell, Telus, Rogers)  - STOP and please contact your cellular provider to request that your JES account get removed from the BIS server.  Once you have done this follow the configuration steps below.



  1. Fill out the form at
    • You will get a confirmation of your new BES account and activation key including how to setup your BlackBerry for Enterprise Activation
  2. On your BlackBerry 
    • Select Options
  3. The Options menu will open 
    • Select Device
  4. The Device menu will open 
    • Select Advanced System Settings
  5. The Advanced System Settings screen will open
    • Select Enterprise Activation
  6. The Enterprise Activation screen will open 
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  7. The Enterprise Activation screen will open
    • Enter your full email address
    • Enter the activation password you were sent upon confirmation of account creation  (see Step 1)
    • Click Activate
  8. The Activating your will be displayed 
    • The status of your activation will be displayed on this screen
  9. Once complete you will see the Activation complete screen 
    • Click the OK button
  10. The Restart is required screen will open
    • Click Restart Now
  11. Once the Restart is complete you will see the Messages folder displayed
    • You email in now in the Messages folder which will contain most communication on the BlackBerry.
    • There is also an icon that looks identical but is named Desktop.  That will contain only your email.

Kingston, Ontario, Canada K7L 3N6 613.533.2000