Telephone Services

Services available are:

• Telephone sets with direct-dial numbers (DID) or internal extensions
• Call Display Sets
• Handsfree Sets
• Guest Mailboxes 
• Long Distance
• Voice Menu Systems
• Call Centers
• Headsets (wired and wireless)
• Voice & Data Planning for major office moves
• Telephone and Voice Mail Training
• Telephone Service Consultation
• On-Line Telephone & Email Directory Search

Getting Started

Eligibility:

• Queen's faculty and staff can request new service or changes to existing service through their ITAdmin Rep.

Additional Information

• Hours of operation are from Monday-Friday 8:30 a.m. to 4:30 p.m (except holidays)

• Telephone programming changes are completed within 3  working days.
• Physical changes (moves, installs, disconnects) are completed within 5 working days.

Cost:

• Please refer to our page on Service Fees for details.

Help & Support

• Telephone & Voice Mail FAQs
• Telephone Repair or Voicemail Password Reset
• Tutorials
• Service Request Form

Training:

• Departmental or individual training sessions are available upon request.

• Any questions, call 32001