Off-Premises Queen's Telephone Service

 

Locations that are not directly connected to a Queen’s campus (Main, West or Innovation Park) are referred to as ‘off-premise’.

 

Queen’s departments that move to off-premise office space in Kingston will continue to receive Queen’s telephone services provided by ITServices.

 

The telephone service will allow the department to:

• Keep their Queen’s 613-533-xxxx and 7xxxx telephone numbers
• Continue to use Queen’s voicemail system
• Continue to use 5 digit dialling
• Continue to use system features such as forward, conference & ring again
• Receive support from ITServices

Getting Started

Eligibility:

• Queen’s departments in Kingston. Inquiries and orders should be placed through the ITAdmin Rep.

Additional Information:

• Services are provided using third party telecommunications providers. Lead times for installation and repair may be longer than for comparable on-campus services.
• Selection of telephone sets may be limited by available circuit quality.

 

Cost:

• Regular campus rates for telephone services apply. In addition, there will be monthly charges for connecting the off-premise location to the campus networks. Please refer to our page on Service Fees for details.

Features

• Allows access to same set of features that are available to telephone services located on-premise.

Help & Support

• Contact the ITServices Support Centre at 613.533.6666 during business hours or by filling out the webform at https://www.queensu.ca/its/forms/itsc/helpform/