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Queen's University
 

Dialing Guide

 

*Restrictions to services such as Long Distance may apply to the phone from which you are calling.  If you dial a service that is restricted from the phone, you will receive a recorded message.  Contact your ITAdmin Rep (Telecom) for access to these services.


Internal Calls

To place a call to an extension within the University, dial the five digit number listed under the 'On Campus' heading in the University Telephone Directory.  

 

To Kingston General Hospital:

To place a call to an extension at Kingston General Hospital, dial 81 + the four digit KGH number (may be restricted on some phones).

 

To Hotel Dieu Hospital :

To place a call to an extension at Hotel Dieu Hospital dial 82 + the four digit HDH number (may be restricted on some phones).

 

Local Calls

To place a call to Kingston and area dial 9 + 613 + the seven-digit number (may be restricted on some phones).

Special local calling numbers such as 310 can be reached by dialing 9 + 310 + the four digits.

 

Relay Service

The Relay Service Operator can be reached for TTY/Teletypewriter users by dialing 9 + 711.

 

Directory Assistance

 

Internal:

For Directory Assistance within the University during business hours, dial extension 32000 or dial '0'.

 

External:

* For all numbers within Canada and the U.S dial 9 + 411 (may be restricted on some phones).

* For Overseas numbers dial 0.  Ask the University Operator for Overseas Directory Assistance.

* For 1-800 numbers dial 9 + 1 + 800 + 555-1212 (may be restricted on some phones).

* North American Directory Assistance (including Postal Codes) can be found free of charge at http://www.canada411.ca


Operator

* University Operator - dial 0
* External Operator- dial 0; tell the University operator the type of service you require from the External Operator, and they will transfer you.

 

*The external Operator cannot be reached directly from any University Telephone.

 

Calling Cards

* Dial 9 + the telephone number listed on the back of your calling card.

 

Repair

* University telephones - dial 32001 to report a problem with a University telephone
* Home telephones - call your telephone service provider

*Zenith Service - For Zenith Service dial 0 and ask the University Operator for Bell's Zenith Service.

 

Busy Verification (of a non-Queen's number)

Busy Line Verification is available by dialing 0 and asking the University Operator for Busy Verification from the external Operator.  Charges will apply.

 

Long Distance

 

General information

Restrictions: Some sets have restrictions that prevent long distance calls from being placed.  Restricting a phone is a departmental choice.  If you dial a service which is restricted from the phone which you are using, you will reach a recorded message.  Should you wish to discuss the restrictions on your phone, contact your ITAdmin Rep.

Reporting Billing Problems: If there is a problem with your long distance bill, mark a photocopy of the bill to indicate the calls with which you have a problem and attach a note explaining the problem. Fax them to Telecom Billing Inquiries @ 32168  . Long Distance Billing problems must be reported within four weeks of the billing date.

 

Direct Dial Station to Station

North America or Domestic Overseas: Dial 9 + 1 + area code + seven-digit number (may be restricted on some phones)

Overseas Calls: Dial 9 + 011 + country code + city code + local number (may be restricted on some phones)

Overseas country and city codes can be found in the front section of the Bell Canada directory.

 

Operator Assisted Calls

Time & Charges - if you are asking for Time & Charges, you must stay on the line after the call has been completed. The operator will then provide the Time & Charges. If you hang up before the operator gives you the information, the operator cannot contact you.

All Area Codes: Dial 9 + 0 + area code + seven digit number.  Tell the operator the type (collect, person-to-person, calling card, 3rd party billing) of call you are placing (may be restricted on some phones)

Overseas Calls: Dial 9 + 01 + country code + routing code + local number.  Tell the operator the type (collect, person-to-person, calling card, 3rd party billing) of call you are placing (may be restricted on some phones).   

Overseas country and city codes are located in the front section of your Bell Canada Directory or call the University Operator.  

 

Authorization Code Calls

Authorization codes allow you to charge long distance calls to your university account code from any Fax machine, modem or telephone on campus.

* Calls within North america - dial 116 + ten-digit authorization code + 9 + 1 + area code + seven-digit number
* Overseas Calls - dial 116 + ten-digit authorization code + 9 + 011 + country code + city code + number

 

Toll Free Services (no charge)

To dial 800/866/877/888 numbers:

* dial 9 + 1 + ten-digit number (may be restricted from some telephones)

From restricted phones dial 0 and ask the University Operator to dial the call.

Note: Many USA toll free numbers are not accessible from Canada.


Kingston, Ontario, Canada K7L 3N6 613.533.2000