Telephone Feature Guide

 

Only the most popular features have been included in this mini guide.  Not all of these features exist on every set.  There are many other features that are not listed here.  Feature changes to your telephone are coordinated through your ITAdmin Rep (Telecom).

Placing a Call

There are two ways of making a phone call:  lifting the receiver before you dial, or dialing before lifting the receiver.

Lifting the receiver before you dial:

• pick up the receiver
• dial the number

Dialing before lifting the receiver:

• press any extension key

• dial the number

• pick up the receiver   

Hold

Placing a call on hold:

(while on the call)

• press the Hold key.  The extension indicator will flash.
• you may press another extension key to place or answer another call

Removing a call from hold:

• press the extension key beside the flashing indicator

An alternative method of placing a call on hold is the Call Park feature.  This feature allows you to put a call on hold without tying up your line and also lets you remove the call from hold from any telephone within the Queen's system.
  

Call Park

Call Park is available on any phone that has a Conference, Transfer, or a Call Park key.

The Call Park feature lets you put a call on hold without tying up your line and also lets you remove the call from hold from any telephone within the Queen's system.

If a parked call is not answered within a given length of time it rings back at your telephone.

  

Parking a Call with the Conference or Transfer key

• press the Conference or Transfer key.  You will hear three tones and then dial tone.  The Conference or Transfer indicator will turn on and the extension key you are parking will flash.
• dial 1171 + five-digit extension number
• press the Conference or Transfer key.  All indicators will turn off.

Parking a Call with the Park key:

• press the Park key.  The Park indicator will turn on and the extension key you are parking will flash.
• dial a five-digit extension number
• press the Park key again.  All indicators will turn off.

  Retrieving a Parked Call:

• pick up the receiver or press an extension key
• dial 1172 + the five-digit extension entered when the call was parked

 

Volume Control

You can adjust the volume of any sound that you hear coming through the loudspeaker (tones, incoming ringing signal) by pressing the volume adjust bar located below the dial pad of your telephone.  The volume can only be ajusted while the sound is present.

 

Transfer

You can transfer a call to another phone at Queen's using either the Transfer key or the Conference key.

  

Using the Transfer key:

• press the transfer key once.  The Transfer indicator will turn on and the extension key indicator will flash.  The caller is on hold.
• dial the number of the person to whom you are transferring the call.  If you wish to stay on the call until it is answered, you will be able to speak privately with the person that you are transferring the call to.  If the called party is busy, you can reconnect to the original party by pressing the extension key beside the flashing indicator.
• to complete the transfer, press the Transfer key again.  You are disconnected from the call.  You can transfer the call and hang up while the phone is still ringing before the second party answers.

Using the Conference key:
The Conference key can be used to transfer a call by establishing a three-way conference amongst yourself, the original party, and the person to whom you wish to transfer the call. You can then hang up or push the Release key so that you are disconnected but the original party and the second party are still connected and can continue the call. 

Refer to the Conference key feature for a description of its use.

  

Conference

When you are talking to one person and wish to add others to the call:

• press the Conference key once.  The Conference indicator will turn on.  The original call is automatically put on hold, shown by a flashing indicator, and you will hear three short tones followed by dial tone.
• dial the number of the person you want to include in the conference call.  When the called party answers, you may consult privately.  If the called party is busy, you may reconnect with the original call by pressing the extension key beside the flashing indicator.
• press the Conference key to connect to a multi-person conversation.  You may repeat this procedure to connect more callers to the conference call.  Conference calls with external numbers may be limited by the quality of the call of the most distant parties.  The recommended maximum number of parties involved in a conference call is six.

Redial

To store a number to be called at a later time:

(without lifting the handset)

• press the Redial key.  The Redial indicator will flash.
• dial the number you want to store
• press the Redial key again.  The Redial indicator will turn off.

To program during a call:

• you may store the number you are calling by pressing the Redial key during the call, when you hear a busy signal, or when you hear ringing but there is no answer.  

Using Redial

•  pick up the receiver or press an extension key
• press the Redial key

  

Call Pickup

Some groups of telephones are arranged in a Call Pickup Group. You can answer any call made to a telephone in your Call Pickup Group without leaving your desk. Pickup Groups are valuable for phones that are within hearing distance of each other. The call may be picked up with or without a Call Pickup key.

  

With a Call Pickup key

• when a call is ringing on another phone in your Call Pickup Group, pick up the receiver for your phone or press an extension key.
• press the Call Pickup key.

Without a Call Pickup key

• when a call is ringing on another phone in your Call Pickup Group, pick up the receiver of your phone or press an extension key
• dial 113.

  

Ring Again

  

Your phone can monitor an on campus busy number and notify you with a special tone when the number is free.  It will then dial the call for you automatically.  This feature does not work on numbers outside the University system (calls starting with 9, 81 or 82).

 

When you reach a busy signal within Queen's

• press the Ring Again key once and hang up. The Ring Again indicator will turn on.

• when the number you called becomes free, your phone will give a short tone and the Ring Again indicator will flash. 
• pick up the receiver or press any free extension key.
• press the Ring Again key to dial the number that was being monitored. The Ring Again indicator will turn off. 

To Cancel Ring Again

• Before the tone notifies you that the number is free, press the Ring Again key once. The Ring Again indicator will turn off.

  

Forward

You can manually forward your calls to a predetermined phone.  When Call Forward is activated, all calls to your main extension number, on the bottom key of your phone, or any other extension that appears only on your telephone are automatically forwarded. There are some exceptions for certain configurations of numbers. Consult your ITAdmin Rep.  You are still able to place calls from your phone while it is forwarded.

  

To Forward your calls

(without lifting your handset)

•  press the Forward key. The Forward indicator will flash.
• dial the number to which you want your calls forwarded. (To Forward your calls to your voice mail, enter 36520)
• press the Forward key again. The Forward indicator will turn on.

Note:  To forward your phone to an external (off campus) number, please remember to dial 9-613 before the seven-digit number.

 

It is important to always check that your phone is correctly forwarded.

• dial your own telephone number.  The call should ring at the number to whick you forwarded your calls.  This will give you a chance to tell the person at the receiving number that your calls are now forwarded there.

  

To Cancel Call Forward

• press the Forward key.  The Forward indicator will turn off.

To re-forward your calls to the same number:

• press the Forward key twice. Calls are forwarded to the last number to which you forwarded your calls. The system stores the number so you do not need to enter it again.

To Forward your calls to your mailbox:

• press "Forward"
• dial 36520
• press "Forward" again

Ringing Sounds

There are four different ringing sounds available for digital telephones. The ringing sound is programmed for each set, not for the numbers on the set.  Having your telephone set ring with a different sound than others around you is most useful in areas where there are several telephones that can be heard. Changing the ringing sound of your digital telephone is a central programming change. Contact your ITAdmin Rep (Telecom).

  

Dial Intercom

 A group of telephones can be arranged in a Dial Intercom Group. You can dial any other number in your Group by dialing a one or two-digit number.

• pick up the receiver and press the I/C key, or just press the I/C key
• dial the one or two-digit code assigned to the set you wish to call

Dial Intercom calls have a different ring sound that makes it possible to tell an intercom call from any other call.

 

Some of the other features that you can use with Dial Intercom are Auto Dial, Call Pickup, Conference, Hold, Release, Ring Again, Transfer and Message Waiting.

Dial intercom is especially useful when checking your voice mail, leaving your extension free to receive incoming calls.

• pick up the receiver and press the I/C key, or just press the I/C key.
• press the Message key. The call will ring to voice mail, allowing you to proceed as usual. (Voice mail's Auto Log In will not work from the Dial Intercom Key).

Dial Intercom calls are not affected by the forwarding feature on your phone.

  

Auto Dial 

You can program a number that you call often so it can be dialed automatically by pressing the Auto Dial key.

  

To Program

(without lifting your handset)

•  press the Auto Dial key
• dial the number you want to program
•  press the Auto Dial key

Using Auto Dial:

• press any free extension key
• press the Auto Dial key

To Delete the Auto Dial number

(without lifting your handset)

• press the Auto Dial key
• press the # key
• press the Auto Dial key