Toll Accounts at Queen's

A toll account is an account into which you prepay money that the allows you to dial in to the Queen's toll modem pools.

The toll dial-in lines allow you to connect your computer to Queen's more readily than the free lines. Since the free dial-in lines are very heavily used, you often have to wait through many redials before getting a connection. Using the toll dial-in lines does not give you another email account.

Getting Started

Eligibility:

Students, Faculty, and Staff members at Queen's.

How to get a toll account:

To set up your account, go to the ITServices Main Office in Dupuis Hall, Room G13. The minimum payment to start a new toll account is $5.00

Additional Information

Adding money to your toll account:

The minimum payment to start a new toll account is $5.00, but you can put more money in the account if you wish. You can make payments in person through Campus Computer Sales & Service, or online at http://ccstore.queensu.ca. Time may be purchased using a University account number (by ISR) or with a credit card (minimum $10).

You are charged for your online time at a prescribed rate per minute. You are only charged for the time you spend online; there is no minimum session charge.

 

Note:  If you dial long distance to reach the toll modem pool, the normal long distance rates that your telephone service provide charges will apply.

 

Remember that typing "logout" or closing your web browser is not enough to disconnect your dial-in session; you must choose the disconnect command in your dial-in software.

Dial In Telephone Information:

Dial-In Server	Phone Number	Rate	Misc. Info
Qlink	613-533-0382	$0./hr	56 kbps (V.90), for students, free locally *.
Telnet1	613-533-0360	$0./hr	56 kbps (V.90), for staff & faculty, free locally * .
56K Toll	613-533-0646	$0.60/hr *	56 kbps (V.90), for everyone.
North America	1-877-307-2999	$10.00/hour *	variable (V.90), for everyone.

Toll account balance check:

To check the balance of your toll account, use your Queen's email account to send a message to dialacct@queensu.ca. The text of the message can be anything, a blank line will do. The system will automatically send you a reply telling you how much money you have remaining in your account. If you have run out of money on your Toll Account your balance will be given as a negative.

If you use all your funds during a session you will be allowed to continue your session uninterrupted. The next time you connect you will receive the error message "access denied". You will need to add more money to your Toll account before you can access it again. Note: you will still be able to access your account through the free dial-in lines or on campus.

Toll account usage:

To see a complete history of your Toll account usage send an email to dialacct@queensu.ca with the word history as the subject. The text of the message can be anything, a blank line will do. The system will automatically send you a reply telling you when you have used your account and the duration of the call.

Help & Support

To check your balance or to add money to your toll account you should contact the Campus Computer Sales and Services.

If you are experiencing problems connecting to the toll modem pool or the free modem pool, contact the IT Support Centre by phone at 613-533-6666 or complete the online help form at http://www.queensu.ca/its/apps/forms/itsc/helpform/ or visit them in Stauffer Library at the Learning Commons desk.