Virtual Machine Hosting and Management
This is a service that provides the flexibility for a department or faculty to host their own applications on a shared infrastructure. ITServices host the server hardware, network and operating system so that you can focus on the application(s). There are many advantages to using ITServices hosting infrastructure:
- Simple billing
- No more worrying about hardware refresh periods
- Highly redundant infrastructure ensure maximum uptime
- Better application security due to strongly enforced security practices
- Ability to easily grow virtual machines as demand increases, in many cases without even rebooting system
- Able to perform well for both large and small workloads
- Backup included as part of base service
Who Can Have It?
- Any faculty or department is entitled to this service.
Are There Any Costs?
- This is a service ITServices charges for based on resource allocation. Fees are described here.
How Do I Get It?
- Assemble your system requirements:
- Number of virtual machines
- Number of CPU cores
- Amount of RAM (GB)
- Amount of disk space (GB) and class of disk
- Then simply submit the Virtual Machine Request form. This form will collect basic information. Depending on the complexity of the request a follow up email or phone call may be made for clarification.
How Do I Discontinue It?
- Submit a Virtual Machine Request form indicating you would like to it removed.
What if I Leave Queen's?
- Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.
- Request additional account storage by completing the Virtual Machine Request form. Resources can be added without a reboot, while reducing resources will typically require a reboot.
- Backup is built into the service.
- All virtual machines will automatically be backed up with 14 days of changes saved. Described here.
- The targeted availability of this service is twenty-four hours a day, seven days a week (24x7). With the exception of mandatory operating system patches which often result in a system reboot.
- Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
- Where it is necessary to schedule system maintenance that necessitates a service outage, ITServices will do this outside of regular business hours whenever possible.
- Please check the ITServices Notification page for information about unplanned service outages.
- Standard Hours of Operation
Base Level Service
- High end X86 based server hardware
- Highly available VMWare clustering with available secondary and tertiary machines in the event of hardware failure
- Automatically tiered storage reducing likelihood read/write heavy applications being IO constrained
- Automated workload shifting software to help ensure busier virtual machines do not have a negative impact on other VMs hosted on same system
- Providing segregated network virtual networks protected by firewalls. Each customer will have their own subnet which is segregated from other customers
- Threshold based monitoring able to report on high CPU load, IO and memory usage to operations team
- Virtual machines hosted behind shared firewall infrastructure on independent network
- Backup and restore client files to/from the server (14 daily versions stored)
Option 1 - Non-Managed Virtual Machine
- All features in Base Level Service
- Hosting virtual machine on operating system provided by customer
- All system management provided by customer
Option 2 - Managed Operating System Virtual Machine
- All features in Base Level Service
- Choice of Windows Server 2012 or Redhat Linux. Licensing is included in service fees
- System security hardening
- Install, configure, and maintain the host and virtual server operating system, with patches and virus detection
- Administer user accounts on the virtual server
- Provide basic level system administration assistance
- Connection to Active Directory for centralized authentication
Service Level Objective
Please see the links below for Service Level Objectives:
- Backup, Recovery, Archiving and Retention
- Facilities Management
- Service Interruption and Restoration
Governing IT Policies
Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service: