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Queen's University

End of Support for Windows XP and Office 2003


On April 8, 2014, Microsoft will end support for Windows XP and Office 2003. After this date, there will be no new security updates or patches for either product. Many third-party software vendors will also cease to support their products that run on Windows XP. Anyone continuing to use these products will be at risk for security vulnerabilities. 


What does this mean to the Queen's community?


When Microsoft discontinues support for Windows XP and Office 2003, ITServices will no longer be in a position to fully support anyone using these products at Queen’s. This means that, if you are using Windows XP or Office 2003 after this date and you run into issues, ITServices will not be able to assist you.


You are advised to upgrade your operating system to a supported release of Windows 7 or 8, and to update to the current version of Microsoft Office. Queen’s faculty and staff are licensed for both products. Windows can be obtained from the Campus Computer Store, and Office can be downloaded from the Software Centre in MyQueensU.


Recommendations for Upgrading


Replacing Windows XP with a New Computer Purchase


ITServices recommends that users contact the Campus Computer Store to purchase new computers that will replace existing Windows XP systems. Computers being used for work should have Windows Enterprise with the capability to be encrypted and placed on Active Directory. The store can advise on what models meet this requirement. Contact the Campus Computer Store.


Upgrading Windows to a Current Release


The IT Support Centre will provide advice and assistance to users wishing to upgrade Windows. Please contact the IT Support Centre to submit a help request. Please note that an upgrade formats your system, removing all applications and data. You will need to reinstall your applications and restore your data after the upgrade.


To determine whether your system meets the minimal requirements as recommended by Microsoft, please run the upgrade advisor  found on Microsoft’s website. If your system passes the evaluation, it can be upgraded to either Windows 7 or Windows 8. If you meet the requirements of the Microsoft Licensing Agreement, you can obtain the Enterprise version of Windows from the Campus Computer Store for a minimal fee. If you do not meet the licensing requirements, you can purchase a retail version of Windows at retail cost.


The IT Support Centre can perform the Windows upgrade for you on a system that meets the minimal requirements. Standard Service Rate Fees will apply for the IT Support Centre to upgrade your system to Windows 7 or 8. If you require a backup of your data, a backup fee will be incurred as defined on the fees web page.


For Departments Requiring Assistance


ITAdmin Reps should contact the IT Support Centre for consultation.


For More Information


Please see the related support pages on the Microsoft website for resources to help in the assessment and upgrade of your operating system and associated programs.


Queen’s Microsoft Licensing Agreement


Queen's University has entered a campus-wide agreement with Microsoft for both Windows upgrades and the current version of the Microsoft Office Suite (Windows and Macintosh). This agreement will cover all equipment used by staff, faculty and graduate students in support of our productivity standards and our new email platform. For details, please read the Microsoft Licensing Agreement.


Help & Support


Please contact the IT Support Centre by calling 613.533.6666 during regular business hours, or by filling out the online help form.

Kingston, Ontario, Canada K7L 3N6 613.533.2000