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Queen's University

Senate Information Technology Committee (SITC) Focus Group


The Queen's University Senate Information Technology Committee (SITC) conducted a focus group on March 23, 2011. The participants were asked:


If our community determines that Queen's needs to establish a different email service, what you think matters most is:

Top 5 Features With Students (in order of responses)


Reliability || 100% up time

“Though 100 percent up time might be impossible to obtain in reality, email service should by and large be available at all hours of the day and night. Email services are only useful if they can be consistently accessed.”


A high quality user interface

“A modern, well designed user interface that is intuitive, easy to use, and provides useful features.”



“Storage large enough to handle more than a few attached PDFs is critical, as is the ability to quickly search the content of emails.”



“Any email system must have a reasonable expectation of privacy and security.”


All platforms supported

“Students need to access their email on any device (laptop, smart phone, tablet) and platform (Windows, Mac, Linux).”



Top 5 Features with Faculty and Staff (in order of responses):


Secure || private || confidential

Some emails contain sensitive information, personal information etc. Security is crucial. We must protect the privacy of our faculty, students and staff.”



“Reliability is key. Business and education today revolves around email and other technologies. If our primary messaging system is not reliable and available it will damage our ability to run the university, do business and interact with each other, colleagues elsewhere, and students effectively.”


Queen's identity - consistent email address

“We need a consistent Queen's email identity to do business.”


Security from data mining and warranties searches (depends strongly upon where the data is stored)

“As much security as possible from unauthorized access is of paramount importance. These are our messages containing our information and it should not be used for purposes other than what we intend.”


Functionality, good flexible interface

"Able to be used from a variety of platforms, efficiently by all users."


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