Queen's University

Collaborative group formed to sustain PeopleSoft admin systems

 
2011-10-14

Specialists from ITServices, Office of the University Registrar, Finance and Human Resources are coming together to form the new PeopleSoft Sustainment unit. These experts from across the campus will respond to technical and integration issues of new PeopleSoft administration systems. The online systems are replacing the university’s decades-old mainframe systems.

Rick Palmer will be the director of PeopleSoft Sustainment and coordinate production support for Student and Finance administration systems and the HR administration system following its implementation.

“The model reduces the significant risks associated with trying to sustain an integrated campus-wide system in a decentralized environment with individuals working in relative isolation in various departments,” says Mr. Palmer.

The new unit will sustain the various business systems by:

• Monitoring on-going day-to-day production operations;
• Ensuring a stable, functioning system environment; and
• Addressing issues related to fixes, modifications or upgrades to the PeopleSoft system or system-wide changes to respond to new business requirements.

Eventually, the PeopleSoft Sustainment unit will have 25 members and include business analysts, system analysts, PeopleSoft system administrators and specialists in application security, database administration and technical infrastructure. They will continue to be employees of their individual departments. The PeopleSoft Sustainment Unit is located on the sixth floor at 449 Princess Street. Specialized expert support will also be available for particularly complex changes to the system.
 

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