Queen's University

Emerging Technology Centre supports email and calendar transition

 
2012-05-11

The Emerging Technology Centre (ETC) has additional resources available to support staff and faculty members during the transition to the new integrated email, calendar and task management system.

Three summer students have been hired to answer questions and guide staff and faculty through web-based training modules.

“The students are already very knowledgeable about the new email and calendar service,” says Brian McDonald, Manager, IT Support Centre. “They have expertise in both the Macintosh and Windows versions of Outlook, as well as the new web interface. We really hope that staff and faculty members will take advantage of their expertise by dropping in to the Emerging Technology Centre with their questions.”

The students have participated in training and helped create materials for staff and faculty members using the new email and calendar service. Faculty and staff members can use computers at ETC to work through the modules and call on the students if they encounter difficulties and require assistance. If students can’t immediately answer a question, they will record it, consult Information Technology Services, and get back to the person.

The ETC, located in Mackintosh-Corry Hall B109, has expanded its hours and is open 8:30 am to 4:30 pm Monday through Friday.

The Oracle Calendar migration to the new calendar server is scheduled for May 12-13. There will be no central university calendar service from Friday, May 11 at 5 pm until Monday, May 14 at 8:30 am.

The new service allows users to move easily between their calendars and their emails, as well as providing seamless integration with most mobile devices. Transitioning to the new service also makes it easier to schedule meetings when everybody is using the same calendar.

Staff and faculty members can subscribe to a weekly email bulletin to learn more about the migration process, training information, and tips and tricks on using the new application.

 

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