Queen's University

Exit poll shows high student satisfaction


Most undergraduates polled continue to be very satisfied with their Queen’s experience, according to a report tabled at the January 28 meeting of Senate. Last year, 80 per cent of respondents agreed or strongly agreed with the anchor statement, “Overall, my experience at Queen’s was excellent.”

School of Business students had the highest level of satisfaction, with 94 per cent rating their experience as excellent. Eighty-four per cent of applied science students felt the same way, up slightly from the year before. Arts & science, education and concurrent education also saw slight increases.

“The exit poll is an important metric for future decision making,” University Registrar Jo-Anne Brady told Senate. “Past results have been invaluable to the university, allowing faculties and schools to learn from students’ feedback and help with planning."

The Registrar’s Office is looking to encourage a higher participation rate to the annual survey. Response to the 2009 survey was 37 per cent, down from 48 per cent in 2008. “We have noticed a reduction in response rates,” said Ms Brady. “As we prepare to launch this year’s survey, we are looking at incentives to help drive respondent participation.”

For the full report, visit www.queensu.ca/registrar/aboutus/reports/exitpoll.html

Other Senate highlights:

  • The Coordinator of Dispute Resolution Mechanism (CDRM) Harry Smith presented his annual report, which reported that 181 student cases were handled in 2009, down from 201 the year before. Fift-three inquiries were received from faculty and administration (up from 12), and another 53 were received from individuals within the university regarding matters not directly related to academic issues. www.queensu.ca/secretariat/senate/Jan28_10/CDRMRpt.pdf


  • In a written response, Principal Woolf addressed a question from Senator Cathy Christie about what departments are being told by deans about academic planning taking precedence over financial planning. The principal said, “In all faculties, academic planning and financial planning are continuing hand in hand. There are clear budgetary constraints, but faculties are seeking, as far as possible in this context, to adhere to their academic goals and values.” www.queensu.ca/secretariat/senate/Jan28_10/Questns1.pdf


  • Janice Deakin, Associate V-P and dean of Graduate Studies answered a question from Senator Andrew Stevens about how the university proposes to effectively manage a growing graduate student population in light of reductions in staff positions. Ms Deakin responded by saying, “The School of Graduate Studies has not been made aware of any staff changes as laid out in the question. However, if faced with staff reductions, the university would deal with it in the same way we deal with all HR shortages – by doing our best to minimize the impact on the program.” She added that the peer reviews conducted by the Ontario Society of Graduate Students required extensive reporting on staff support and that, “Queen’s has not received any commentary or recommendations related to staffing levels.”


  • A review of Queen’s University Residences “Summary of Actions, Judicial Report & Statistics 2008-2009” was referred to the Senate Committee on Non-Academic Discipline (SONAD) www.queensu.ca/secretariat/senate/Jan28_10/JudStats.pdf


  • Potential changes to the Faculty of Arts and Science Aboriginal Admissions Policy were referred to the Senate Committee on Academic Development (SCAD). www.queensu.ca/secretariat/senate/Jan28_10/AblPlcy.pdf


  • The following Senate committee nominations were approved:
    - Alumni Teaching Award Committee – Michael Blennerhassett (Medicine/Biology/Physiology)
    - Senate Library Committee – George Bevan (Classics)
    - University Promotions Advisory Committee – Maria Myers (Education)


  • Senate broke into small groups for informal discussion of aspects of the principal’s vision document: “Where next? Toward a University Academic Plan”. Feedback was then shared with the larger Senate group. www.queensu.ca/secretariat/senate/Jan28_10/InfSess.pdf

For the full Senate agenda and materials go to www.queensu.ca/secretariat/senate/agendas/Jan28_10.pdf

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