Queen's University

Staff members help revamp key training program

A camaraderie developed among the group that evaluated and recommended improvements to the Administrative Professional at Queen's Certificate. The group included (back row, l to r) Susan Bowen, Sharon David, Shannon Hill, Julie Heagle; (front row, l to r) Robyn Elliott, Sandra Jeffers and Kathy Lewis.

A group of six staff members from across the university played a key role in the redevelopment of the Administrative Professional at Queen’s (APAQ) Certificate offered by Human Resources.

“This project shows how staff and Human Resources can work together to improve professional development opportunities at the university,” says Kathy Lewis, an administrative assistant in the Dean’s Office at Queen’s School of Business.

The group met every month for a year and a half under the guidance of Shannon Hill, Learning and Development Specialist, Human Resources. They evaluated the existing APAQ certificate program based on their own experience and the feedback from past participants and managers. Based on their findings, they redesigned the current certificate and created a new master certificate for administrative staff members who aspire to further enhance their skills.

“The work of this team was essential to the project’s success,” says Ms Hill. “The process was really productive and fun at the same time. A real camaraderie developed in the group.”

The group members believe the university-wide project offered them a unique professional development opportunity as well. They connected with staff members outside of their units and honed their team-building skills by working toward the common goal of providing high calibre, relevant training programs designed specifically for Queen’s staff. Ms Lewis, Susan Bowen (Engineering and Applied Science), Sharon David (School of Rehabilitation Therapy), Julie Heagle (Advancement), Robyn Elliott (Residences) and Sandra Jeffers (Queen’s University International Centre) are excited to share the results of their work with colleagues and managers. Staff members can sign up for the revamped APAQ Certificate and the new APAQ Master Certificate when HR launches the 2012-13 learning catalogue in September.

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Last updated at 2:22 pm EDT, Wed August 20, 2014
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