Queen's University

Toronto Maple Leafs apology

2012-04-11

Queen’s University marketing professor Ken Wong can talk about the Toronto Maple Leafs’ full page ads that appeared in Toronto newspapers today apologizing for the NHL team’s poor performance this season.

Professor Wong notes in the business world, letters of apology from a supplier are often accompanied by a more tangible demonstration of contrition: a refund, future credit or discount, something that seeks to show the sincerity of the apology.

“Does the same apply in the world of professional sports?,” asks Professor Wong. “It really depends on what you think we ‘hire’ the Leafs to provide. If you are only a fan when the Maple Leafs are winning, then you are more than justified to ask for something more tangible than an apology. However, as you hear so often on talk shows, in bars and in the corporate offices – pro sports is entertainment, just like theater or music or dance. Whether due to ineptness or bewilderment or feeling good or bad – I would argue, the Maple Leafs did their job of entertaining fans.”

To arrange an interview, please contact communication officers Michael Onesi (office: 613.533.6000 ext. 77513,michael.onesi@queensu.ca) or Anne Craig (office: 613-533-2877, Anne.Craig@queensu.ca) at Queen’s University News and Media Services Department in Kingston, Ont., Canada.

Follow Queen’s News and Media Services on Twitter: http://twitter.com/QueensuMedia

Attention broadcasters: Queen’s has facilities to provide broadcast quality audio and video feeds. For television interviews, we can provide a live, real-time double ender from Kingston via fibre optic cable. Please call for details.
 

Copyright © Queen's University
Kingston, Ontario, Canada. K7L 3N6. 613.533.2000
Last updated at 4:14 pm EDT, Fri July 25, 2014
iTunes is a trademark of Apple Inc., registered in the U.S. and other countries.