Physical Plant Services

Physical Plant Services (PPS)

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Service Requests

To help us respond to your issues faster we divide your service requests into two categories, Maintenance requests and Billable Work requests. Please see below for an explanation of each. If you are not sure which category your issue falls into please call Fixit for clarification 613 - 533 - 6757 (internal 77301)

Maintenance Requests

Should be reported to the FIXIT Desk at ext. 77301. Repairs to keep Queen’s University facilities and services in proper working condition are considered maintenance.

Billable Work Requests

Required for upgrades and additions to Queen’s University owned buildings, grounds, equipment and furniture. This request is generated because of the client’s desire for changes or improvements. This type of request is considered billable and will require the input of PeopleSoft account values after the Billable Request check-box selection is made in the PPS

Examples

Maintenance Requests - No Charge Billable Work Requests
Electrical outlets or lights not working Renovation or Alteration of Space
Cracked or broken windows Installation of electrical outlets
Elevator malfunction Banner Hanging
Ventilation failures - too Hot or too cold Custodial support for departmental events
Leaky or non-operational taps, toilets, etc. Installation of whiteboards, shelving, etc.

Fill in request forms in their entirety.  Any missing information will delay processing of your request.

Physical Plant Operations Customer Service Staff are responsible for the co-ordination and dispatch of all service requests.

 

 

Service Level Definitions