Customs and Shipping

General

All Shipments entering Canada must be cleared through Canada Border Services Agency (CBSA) prior to their delivery to the University. PERSONAL SHIPMENTS ARE NOT TO BE ADDRESSED TO THE UNIVERSITY. For customs purposes, a Commercial Invoice is to be attached to the carrier's waybill. The vendor must reference Queen's University's purchase order number and/ or chartfield numbers  on the invoice along with the Country of Origin for each item. (The country of origin refers to the country in which the item was manufactured, not just where the item is coming from. (ei, the country of origin is not Canada unless the item was MADE in Canada.)

When you place an order internationally using your Queens University Procurement card you must decide how you would like to have the shipment delivered. Below are some tips to aid you in the process.

You must also have the shipper indicate your chartfield in the reference field of the waybill.

fund- department- account (program, class, project) if applicable. EI: xxxxx-xxxxx-xxxxx

                                        

If you are not in a hurry, then you should use U.P.S Ground. This method takes 3-4 days for delivery depending on destination. Florida or California may take 7-10 days. You cannot use this method for dangerous goods or perishables. When importing perishable and other time sensitive shipments, please follow the steps listed .

We suggest that when ordering from international companies within a 1000 mile radius, you should use UPS whenever possible. Federal Express or another air courier should deliver anyplace further, preferably Federal Express.

Permits 

When you are ordering human tissue or animal tissue, you will need a permit to import . Similarly, there are different steps to be taken when importing plants or other things under the Plant Protection Act. The permits are available by going to the Canadian Food Inspection Agencysite. An air courier always delivers these types of shipments.

• How to determine or who to call to see if you require an Import Permit.
• Application instructions for a permits to import plants and other things under the Plant Protection Act
• A copy of all Permits MUST be sent to Strategic Procurement Services, Attn: Custom & Traffic Coordinator.

When you are shipping internationally, you must complete an export documentation questionaire . There is a 3-day "turnaround time" as we require the help of our customs agent to complete this process. Please fax your request to the Queen's Customs and Traffic Coordinator @ 533-2579.

If you are ordering a large piece of equipment, it should be delivered by truck. We have accounts with several companies. Account numbers are listed below.

A commercial invoice should accompany all international shipments. A Copy of this invoice must also be faxed to the Customs and Traffic Coordinator @ 613 533-2579 to the attention of Ruth Lappan.

Thompson Ahearn & Co., Ltd. is our customs broker. They will clear all shipments for Queens University. Thompson Ahearn invoices GST on international shipments. If there are duty charges, Thompson Ahearn invoices Queens University for these as well. Contact information for the broker is: 

 Head office Customs Analyst - for day to day shipment processing 905 677-3471 

Emergency after hours telephone  416 709 3085

Laurel Marshall - Operations Manager 905 678-5481 direct line lmarshall@taco.ca

Dianne Hill - Customs Supervisor 905 677-3471 ext. 224 dhill@taco.ca

The following are some of the accounts we have opened with various shipping companies. * denotes carriers of dangerous goods. Please contact Strategic Procurement Services for shipping company account numbers.

PLEASE NOTE: PAPERWAYBILLS WILL NOT BE ACCEPTED BY THE COURIER DRIVERS (EXCEPT EXPANDED FOR DRY ICE)

YOU MUST OBTAIN A USERID AND PASSWORD TO SHIP ON LINE WITH THE COURIER COMPANIES by  contacting the customs and Traffic Coordinator.

You also must indicate your chartfield in the reference field when shipping on line e.i xxxxx-xxxxx-xxxxxx-0-0-0 for the charges to be charged to the correct account.

When ordering Internationally you must tell the Vendor to indicate your chartfield in the reference field of the waybill for billing purposes.

Company Name	Telephone
Air Canada Cargo	1 800-387-4865
Emery Air	1 613-733-9650
Federal Express	1 800-463-3339
First Air	1 800-661-4042 Ext. 294
Kingsway (truck)	1 800-267-9463
Meyers Transport (truck)	613-384-4532
United Parcel Services (UPS)	1 800-668-7100

 

PREFERRED COURIERS FOR THE UNIVERSITY ARE LISTED BELOW 

 

  UPS CampusShip, which offers flexible shipping and cost reporting tools to help allocate costs appropriately.

UPS, known for dependable delivery and its global presence, has developed a new, Web-based shipping solution that allows you to prepare your shipments quickly and easily without leaving your desk. With just a few clicks your computer will become a desktop shipping center complete with a customizable address book. Labels can be printed on your laser printer. UPS Campus Ship will also allow you to easily track your packages from your computer at the click of a button.

If you require a UPS account please contact Ruth Lappan @ 74236

Service Specialist. Web-based shipping that allows you to prepare your shipments quickly and easily on line. Also allows you to track your shipments on line.

Log in at: http://www.fedex.com
FedEx Customer Service: 1.800.GoFedEx 1.800.463.3339
             Dangerous Goods Assist Hotline: 1-866-890-1088

If you require a Fedex account please Contact Ruth Lappan @ 74236

DO NOT call the couriers 800 number or go on to the couriers website to set up an account. Calling the 800 number or going directly to the couriers website to set up an account will result in non-contracting pricing.