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Queen's University
 

Justin Siu

 No photo available

Information Technology Assistant

 

T: 613.533.2867

E: siuj@queensu.ca

114B Humphrey Hall
Psychology Department
62 Arch Street
Queen's University
Kingston, ON K7L 3N6

Duties
I provide basic troubleshooting assistance in research labs and assist users in learning how to operate various systems and programs. I provide assistance in the functioning of the network by correcting minor problems and performing basic and routine maintenance. I assist in the planning and production of a variety of on-line and printed technical documents. I maintain and update web pages as required. I provide basic computer training as assigned. I liaise with other support staff to get feedback and share information and resources. I perform administrative duties as required in support of the unit or department.
Job Description
    • Provide troubleshooting assistance in research labs and to faculty and staff. Provide one-to-one assistance to users learning how to operate computers and various software packages.
    • Answer questions when possible, or consult with or refer clients to other staff when necessary.
    • Provide assistance in the day-to-day functioning of the network by identifying and correcting minor hardware and network problems, replacing computer consumables, and backing up and installing software.
    • Assist with basic maintenance and setup of systems. Refer more complex problems to more senior staff.
    • Assist in planning, and coordinate the production and testing of a variety of technical documents, both on-line and in print. Proofread documentation prepared by the unit/department; Write documentation for publication as directed; Ensure information is up-to-date, clear, and relevant.
    • Ensure that audio-visual equipment is maintained, perform minor repairs, trouble shoot equipment problems, send major problems out for repair and keep records of inventory history.
    • Assist in training users in the set-up of computer and audio visual equipment used in classroom presentations and conferences.
    • Liaise with other support staff to get feedback and share information and resources.
    • Stay knowledgeable of changes to policy or operation introduced in the unit/department as directed by supervisors.
    • Undertake other duties as required in support of the unit/department.

      Kingston, Ontario, Canada. K7L 3N6. 613.533.2000