QLC Student Assistants 2013 - 2014
As a Queen's Learning Commons (QLC) Student Assistant, you will share your experience and enthusiasm for learning and research with other students and staff in the Learning Commons. You will provide orientation and consultation services during assigned shifts in the Learning Commons, and work as a member of a team that provides ideas for QLC services and programs.
QLC Student Assistants have a broad knowledge of all services and resources offered in the Learning Commons (Research Help, ITServices, Learning Strategies Development, the Writing Centre and the Adaptive Technology Centre).They have a good understanding of the computers and software available in the Learning Commons, and they know how to use and support the major resources in Stauffer Library.
Offer assistance to users and provide a welcoming, informative and learning environment, at the Learning Commons information desks and throughout the QLC. This includes giving tours of the Learning Commons.
Assist students with the use of computers, printers, scanners and software in the QLC.
Assist students with Library orientation, navigating the Library’s website and using major electronic library resources and services. Refer them to the appropriate specialist for research support.
Offer workshops in Excel and Power Point.
Assist students with wireless access and other computer facilities. Refer them to self-service help on the IT Support Centre website and to the ITServices Help Desk as appropriate.
- Provide information about the Writing Centre, Learning Strategies Development and the Adaptive Technology Centre. Refer students to them as appropriate.
- Be familiar with campus resources, academic programs and services. Refer accordingly.
- Attend mandatory team meetings, participate in training (online and in person) and contribute ideas for the further development of QLC services and programs.
- Must be a Queen's student
Excellent communication, interpersonal and presentation skills
Strong commitment to service (customer service skills)
Basic information and computer/technological skills
Experience as a student using library resources and services
Knowledge of Queen’s and Kingston Community
Ability to work effectively in a team environment
We encourage our successful candidates to apply to the 2013-2014 Work Study Program. For information on the Work Study Program, go to: Work Study Program
A completed job application (download the form, which is available in Word format, and save your completed copy) and résumé:
- Send the completed form and your resume to email@example.com (Patrick Patterson, Learning Commons Assistant).