Financial Services has taken a number of steps to respond to increasing demands for support, training and communications following the implementation of the new Finance administration system four months ago.
A communications advisory panel is being established to provide regular feedback on communications from a full range of campus perspectives. The panel will advise on the frequency of communications, who should receive them and what information needs to be delivered.
PeopleSoft training sessions are continuing weekly. Planning is also underway to identify and meet ongoing training needs on the Statement of Operations, with background on Chart of Accounts and related issues. Recent briefing sessions with researchers and financial system users were helpful in understanding some of the issues.
Improved Financial Services forms are now posted on the Forms page of the Financial Services website. Users can download the most up-to-date versions, which indicate revision dates in the footer of each form. Problems in four of the forms – for example having blank pages inserted in the Travel form – have now been resolved. A number of other changes to the new forms address environmental concerns about the number of pages and amount of ink used in printing.
The QUASR Executive Steering Committee has commissioned a series of focus groups and interviews to review the “Lessons Learned” from the Finance implementation. These findings, along with results from a Deloitte Quality Assurance Review Program and a PricewaterhouseCoopers “Health-Check” assessment will support planning and risk management for upcoming implementations of the HR and Student administration systems.
A new “one-window” model of support now provides efficient service to the entire Queen’s community.
All support questions should be directed to the Financial Services Support Centre, either by calling (613) 533-6000, ext. 77900, or by filling out the online help form (http://www.queensu.ca/its/apps/forms/finance/finance.php).
This will help ensure that every issue is tracked and followed up in an organized way.