In order for the Office of the University Registrar to ensure that every issue is recorded and directed to the most appropriate person for follow-up in a timely manner, all support requests should be made directly to the PeopleSoft Student System Support Centre by using the online form.
We will continue to offer a phone support line until September 30th, 2011, at which time the support line will no longer be available.
Until September 30th, you may continue to call the support line at 613.533.6000, extension 79574 (Monday to Friday; 10:00 a.m. - 4:00 p.m. EST).
Due to the substantially increased demand for support as a result of the implementation of the new Finance Administrative Systems, Financial Services introduced a new "one-window" model of support, which allows them to provide the most efficient service they can to the entire Queen's community.
As of Monday, March 29th, all support questions relating to the new PeopleSoft applications and the new finance, procurement and research administration business processes should be directed to the Financial Services Support Centre by:
Logging all issues at the Financial Services Support Centre will ensure that every issue is tracked and followed up in an organized way.